Customer Service Representative | Local Account

Start Immediately and join our Local Account (Dayshift)!

Work Set-up: Onsite

Work Schedule: Dayshift

Office Location: Cebu IT Park

Signing Bonus is applied for those who are willing to start immediately!

Job Summary

We are hiring Customer Service Agents (Junior Level) to support a leading Global Insurtech Client, delivering device protection customer service across voice and digital channels for the Philippine market.

Job Responsibilities

• Handle inbound customer enquiries via call and digital channels, including product enquiries, membership status, and claim status enquiries
• Support policy administration: new business, payment processing, policy amendments, refunds, renewals, and cancellations
• Manage first-level complaint handling and escalate per defined process
• Conduct outbound calls professionally and consistently using approved scripts
• Deliver customer satisfaction surveys (NPS) at the close of interactions
• Apply sanctions screening and fraud checks as part of standard process
• Maintain accurate case records in the client's CRM system
• Support ad-hoc administrative tasks and projects as assigned

Job Qualifications

• Diploma or bachelor's degree in any field.

• Open to undergraduates of HS/Senior High/College level with CSR experience.

• Minimum 0 - 3 years of customer service or BPO experience

• Good command of written and spoken Tagalog and English (B2 proficiency or equivalent)

• Comfortable working across omni-channel platforms (voice, chat, email)

• Strong attention to detail and a customer-first mindset

• Willing to work rotating shifts, 9am–8pm, Monday to Sunday, including public holidays

• Willing to work rotating shifts aligned to Australian Eastern Time, Monday to Sunday, including Australian public holidays. Shift will be based in Cebu but timed to AU business hours.