Customer Service Representative | Logistics

CPS Asia Pacific is seeking a highly experienced Customer Service Specialist to join our fast-paced team in Eastwood Quezon City, Metro Manila. This is a full-time position where you will play a crucial role in delivering exceptional customer service to our logistics clients through the use of innovative AI-assisted operations.

What you’ll be doing

• Perform logistics and operational tasks in an AI-assisted workflow environment.
• Handle tracking, documentation, coordination, and case management.
• Use AI-assisted tools to improve speed, accuracy, and documentation.
• Ensure tasks are completed within defined SLAs and quality standards.
• Communicate with internal teams and stakeholders as required.
• Maintain accurate case documentation and system records.
• Follow SOPs and compliance guidelines strictly.
• Escalate issues appropriately based on process.
• Participate in team meetings and performance discussions.
• Maintain productivity and quality targets consistently.
• Adapt to tools, systems, and workflow requirements.

What we’re looking for

• At least 2 years of overall work experience in BPO settings.
• Experience handling a Logistics account is required.
• Retail and E-commerce account experience is an advantage.
• Experience working with AI tools or AI-enabled operations in BPO is an advantage.
• Experience in back-office, shared services, or operational support roles.
• B+ communication skills (written and verbal).
• Comfortable working in SLA-driven environments.
• Good system navigation and documentation skills.
• Strong attention to detail and accuracy.
• Ability to work in a fast-paced operational environment.

To help us process your application faster, please email your updated resume to [email protected] with the subject line in this format: [Full Name] – [Role You’re Applying For]. Applicants who submit promptly will be prioritized.