Customer Service Representative | No BPO Experience Required

• Reduce fraud losses while focused on customer experience and protection
• Analyze account processes and transactions to identify undetected frauds and correlated activities (for example a series of highly suspicious activity leads to ultimate fraud)
• Reviews, identifies, and deters fraudulent activity
• Look for trends to proactively identify characteristics of “good” vs. “frauduent” orders
• Receive inbound calls and make outbound calls related to potentially fraudulent activities
• Analyze available information via multiple internal and external tools to achieve the proper Fraud/Not Fraud decision.
• Problem solving skills to identify root cause to accurately recommend solutions
• Excellent verbal and written communication skills
• Accurately document accounts in a timely manner on the computer while speaking to the customer at the same time.
• Able to work flexible work schedule, required weekends and holidays as needed
• Achieve the schedule adherence and compliance expectations
• Meet productivity and call quality standards as set by the business
• Dispute resolution and customer escalation process to be followed consistently
• Adhere to all guidelines and requirements as set forth by individual clients
• Must be able to retain training concepts through a 4–5-week training program and apply all concepts when starting on the production floor

QUALIFICATIONS:

• Open for fresh graduates, newbies, and shifters
• At least SHS graduate with BPO Experience or college graduate with no BPO experience required
• Good to excellent communication skills
• Amenable to work onsite and nightshift schedule
• Can start ASAP

What's in it for you?

• Up to 26,000 monthly salary
• HMO on Day 1 + 2 FREE dependents
• 20% Night Differential
• Career Growth
• Other perks and benefits will be discussed during the hiring process

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training