Customer Service Representative (Order Entry)

We are looking for a detail-oriented Customer Service Representative or Order Entry Specialist to support order processing and customer communication for a growing commercial equipment business in Flowery Branch, Georgia. This contract position has the potential to become permanent and is ideal for someone who enjoys balancing administrative accuracy with responsive service and can keep orders, shipping details, and customer records organized in a fast-moving environment. The person in this role will work closely with operations and warehouse teams to help ensure timely fulfillment, accurate documentation, and a positive customer experience.

Responsibilities:

• Process incoming customer orders with accuracy, confirm item availability, and enter complete order details into company systems.

• Communicate with customers regarding order progress, shipping timelines, freight costs, and any updates that may affect delivery expectations.

• Prepare sales documentation such as orders, invoices, bills of lading, and related shipment records needed for outbound deliveries.

• Coordinate with warehouse and operations personnel to support smooth order fulfillment and maintain alignment on inventory status.

• Review customer account information, including credit-related details, to help ensure orders are released appropriately.

• Handle product return documentation, issue credit memos when applicable, and maintain organized records for transactional activity.

• Respond promptly to customer questions, messages, and service concerns with professionalism and a solutions-focused approach.

• Support freight claim processing for damaged shipments and help document resolution steps accurately.

• Maintain orderly digital filing and customer record systems, including inventory and transaction documentation stored electronically.

• Provide current inventory information upon request and assist with record accuracy through ongoing cross-functional communication.

• At least 2 years of experience in customer service, order entry, logistics, billing, or a similar administrative support role.

• Strong data entry and numeric entry skills with a high level of speed and accuracy.

• Ability to manage multiple priorities effectively in a fast-paced work environment.

• Solid organizational skills with careful attention to detail and recordkeeping accuracy.

• Working knowledge of invoicing, credits, and general order processing procedures.

• Clear written and verbal communication skills with a strong customer-focused mindset.

• Proficiency in Microsoft Office and comfort learning or using business software for order and inventory tracking.

• Ability to collaborate well with internal teams while also resolving routine customer issues independently.

TalentMatch ®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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