Customer Service Representative ( Order Management )

Location: Bayan Lepas, Penang

Vacancies Available: 3

Kick-start Your Career in Customer Operations & Order Management!

Looking to start or grow your career in a dynamic technology-driven environment?

Our client, a global technology company, is looking for a proactive and detail-oriented individual to support customer order processing and fulfilment operations.

This role offers the opportunity to work closely with customers and cross-functional teams, ensuring orders are processed accurately and delivered on time.

Fresh graduates are welcome to apply!

Key Responsibilities

• Process customer Purchase Orders (POs), sales orders and quotations accurately and in a timely manner.
• Monitor order status and coordinate with relevant departments to ensure product availability and timely fulfilment.
• Liaise with customers on order confirmations, delivery schedules, shipment updates and order-related enquiries via email or phone.
• Coordinate shipment arrangements and follow up on delivery or order fulfilment issues.
• Handle Return Merchandise Authorisation (RMA) requests, including return and replacement coordination.
• Maintain accurate customer records, order information and sales documentation.
• Work closely with Sales, Supply Chain, Logistics and Finance teams to ensure smooth order fulfilment.
• Assist with periodic customer reviews on excess inventory and material requirements.

Requirements

• Diploma or Degree in Business Administration, Supply Chain Management, Logistics or a related discipline.
• Fresh graduates are encouraged to apply. Candidates with at least 1 year of relevant experience will have an added advantage.
• Experience in order processing, sales support, customer operations, logistics or supply chain is an advantage.
• Good written and spoken English communication skills.
• Strong attention to detail, organisational skills and the ability to manage multiple tasks.
• A proactive team player with good problem-solving skills and a willingness to learn.
• Able to work on-site in Bayan Lepas, Penang.