Customer Service Representative (Outbound)

CORE REQUIREMENTS

Experience

· 1+ years of customer service or phone-based experience (preferred).

· Knowledgeable or familiar with Preview Dialer outbound calling system (preferred).

· Willingness to work night shifts or rotating schedules

Communication Skills

· Spoken English Proficiency:

o Delivers clear, articulate, concise, and easily understood communication during live calls.

o Maintains consistent tone, natural pacing, and professional delivery throughout conversations.

· Listening & Comprehension:

o Accurately understands customer responses, takes actions to verify understanding during conversations, and follows call flows or scripts with minimal guidance.

· Written Communication:

o Summarizes calls with proper grammar, clear sentence structure, and professional language in BDC Angel and dealership schedulers.

· Empathy & Responsiveness:

o Adjusts tone and responses based on customer behavior, demonstrating patience, professionalism, and emotional intelligence.

o Able to recognize and understand a customer’s emotions, concerns, and situation—and respond in a way that shows care, patience, and professionalism.

Technical Skills

· Computer Proficiency:

o Comfortable using a computer for call handling, note-taking, and navigating multiple windows.

· Technically Adaptable:

o Quick to learn new tools, including dealership schedulers, customer management systems (CRM) and preview dialers, with proper training.

Job Types: Full-time, Permanent

Pay: From Php24,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Staff meals provided

Application Question(s):

• Are you amenable to work on-site in Makati?

Experience:

• Customer Service: 1 year (Preferred)
• BPO work related: 1 year (Preferred)

Language:

• proficient English (Preferred)

Work Location: In person