Customer Service Representative – Packaging & Labels

We're hiring a Customer Service Representative (CSR) with packaging, label, or similar manufacturing experience to become an embedded extension of a client's customer service and operations team. You'll work directly with customers, partners, sales teams, and production teams to answer questions, manage requests, provide order updates, and keep jobs moving from spec to shipment.

What You'll Do

● Respond to customer and partner calls, emails, chats, and inquiries in a timely and professional manner.

● Answer questions about products, specifications, pricing, proofs, artwork, dielines, production timelines, shipping, and order status.

● Process and coordinate orders from request through prepress, production, finishing, and shipment.

● Review customer requests, POs, and job specs (substrate, size, quantity, finish, roll or packing requirements) for accuracy and completeness.

● Prepare or assist with quotes and estimates when required.

● Manage repeat orders, release schedules, and customer-held inventory where applicable.

● Track orders and provide proactive updates to customers and internal teams.

● Coordinate with sales, estimating, prepress, production, quality, and shipping teams to resolve issues.

● Identify and resolve discrepancies before they become production issues.

● Maintain accurate customer and order information in CRM, MIS/ERP, or order management systems.

● Make sure customer questions and open requests don't fall through the cracks.

What You Bring

● 5-7 years of experience in customer service, order management, order entry, estimating, or a similar role.

● Required: experience in packaging, labels, or a similar manufacturing environment.

● Working knowledge of packaging and label specifications, such as substrates, dielines, die cuts, coatings and finishes, and label roll requirements.

● Print industry knowledge preferred, including proofing, prepress, and print processes such as flexographic or digital printing.

● Strong customer communication skills across phone, email, and chat.

● Excellent written and verbal communication in English.

● Strong attention to detail and ability to manage multiple requests and priorities.

● Comfortable working with CRM, MIS/ERP, quoting, or order management platforms.

● Ability to quickly learn products, processes, and client workflows.

● Reliable remote work setup and availability to overlap with US business hours.

Why Imprint Staff

● Fully remote, with a team that understands the industry you're working in.

● Long-term placement with a US-based client.

● Ongoing support from a company built specifically around print and packaging industry staffing.

● Opportunity to become a true extension of the client's customer service and operations team.

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

• Leave encashment

Work Location: Remote