Customer Service Representative - part-time

Are you someone who loves helping people, stays cool under pressure, and enjoys variety? Whether you're guiding someone through a power outage, responding to an urgent request, or providing calm, clear answers to everyday questions, you'll be at the heart of our frontline support. We are looking for customer-focused people to be a part of a rotating roster covering evenings, weekends, overnight and day shifts.

We pride ourselves on delivering exceptional customer service, so this is all about you! As long as you up for learning, we will provide you with extensive training, so you are well equipped and set up to handle incoming requests from customers.

You'll work in a dynamic environment where no two shifts are the same - whether you're chatting with customers on the phone, responding to digital enquiries, or liaising with network controllers and field crews to help resolve faults.

About us

Passionate, curious, and innovative are a few words that describe our people.  We are powering the future, connecting communities, and igniting innovation. Orion owns and operates the electricity distribution network that provides power to central Canterbury. As the third largest electricity distribution network in New Zealand, we cover remote rural areas, regional towns, and the city of Christchurch.

We are an essential service and take our responsibilities seriously. We are community owned and working here means a career with meaning and purpose that makes a difference in your very own neighbourhood.

The role

• Be the first point of contact for our customers - phone, digital, and face-to-face
• Handle customer queries, connections, faults, and outage updates with empathy and accuracy
• Manage service requests and provide clear information on work scheduling and costs
• Keep records accurate and various systems up to date
• Support our Guest Services Coordinator when needed and jump into wider team projects
• Monitoring cameras and alarms to take appropriate action when required
• Champion health, safety, and great service in every interaction

About you

• A passion for helping people and a calm, patient and clear communication style
• Strong admin skills and confidence with digital tools
• Ability to think on your feet and juggle multiple priorities
• Willingness and commitment to work across all shifts on a 24/7 schedule
• Hours of work across shifts: 8:00am - 4:00pm, 7:00am - 3:00pm and 11:00pm - 7:00am
• Full current New Zealand driver licence is required for this role

We offer

You'll find at Orion, you can come as you are and just be you.  You will be joining a workplace that values who you are, the work you do, and the way you think. You might be surprised to find out that the company that brings the power to your home is innovative, inclusive, progressive, and quite good fun.

To apply

We encourage you to be you in your application! We are truly committed to diversity, inclusion and lifting our cultural capability. You don't need to be knowledgeable in these areas, but you do need to be on board with learning.

Please reach out to us with any questions at [email protected]. We will be screening applications as we receive them to move swiftly to interviews. To learn more about us, check out our careers site to find out more about working Orion.

You must have the right to live and work in New Zealand to apply for this job. Pre-employment checks are part of our recruitment process.