Customer Service Representative - Part time

Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Customer Service Associate

Due to continued growth, we are seeking an enthusiastic and customer focused part time Customer Care Associate to join our growing Customer Care Team, based in our Norwest office. As our Customer Service Associate you will love helping people on a daily basis, it’s in your DNA. Taking phone calls and responding to queries over an email will be at the core of your daily tasks, but it will be a rewarding day as the work you do helps transform the hearing experience of millions of people which will give you meaning.

More about the role:

• This is a part-time, office-based position working 4.5 hours per day, Monday to Friday. Preferred working hours are 9:30am–2:00pm or 10:00am–2:30pm.
• Serve as the first point of contact for all inbound queries via phone, email and eStore.
• Investigating, resolving or escalating all customer complaints in a timely fashion.
• Developing a close working relationship with customers.
• Working closely with and supporting the regional sales team to deliver exceptional customer experience.
• Processing consignment stock if required.
• Making outbound calls regarding orders, repairs, new orders and production to clinics and customers.

More about you:

• Experience working in a customer service/call centre role.
• Experience working in a fast pace and dynamic environment.
• Exceptional customer service skills with an outstanding customer-centric approach.
• Empathetic, dynamic and outgoing with excellent communication skills and the ability to build relationships.
• A mindset which is supportive and allows you to ‘walk in our customer’s shoes'.
• Analytical and problem solving skills whilst working under pressure.
• The ability and willingness to take initiative.
• A reliable, punctual, loyal and willingness to be part of a team attitude.
• Experience in the medical industry, with Salesforce and SAP would be an advantage.

More about what we offer:

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.