Customer Service Representative - Part Time

Customer Service Representative

Leaps & Bounds Plumbing, Heating and Air – Lemoyne, PA

Are you friendly, organized, and ready to help customers feel taken care of? Leaps & Bounds Plumbing, Heating and Air is a fast-growing, family-owned HVAC & plumbing company serving Lemoyne, Camp Hill, Harrisburg, and surrounding areas. We’re looking for a Customer Service Representative (CSR) to join our office team part-time and be the welcoming voice of our company.

Position Details:

• Hours: Rotating schedule, Monday–Friday, 5:00 PM - 8:00 PM, Weekend availability required
• Location: Lemoyne, PA - Training to be on-site, remote after training**
• Type: Part-time, remote
• Hourly base of $12-$16/hour plus commissions*

Responsibilities:

• Answer incoming calls and schedule appointments for HVAC & plumbing service and installations
• Provide exceptional customer support and follow up on service requests
• Assist with dispatching technicians and updating schedules
• Process customer information and maintain accurate records
• Support the office team with administrative tasks

Qualifications:

• Strong communication and customer service skills
• Organized, detail-oriented, and able to multitask
• Basic computer skills (experience with scheduling software is a plus)
• Previous customer service or office experience preferred
• Positive attitude and team-player mentality

Why Work With Us:

• Competitive pay with opportunities for growth
• Supportive, family-oriented team environment
• Be part of a growing local company making a big impact

Apply today and join a team that takes pride in delivering comfort and reliability to our customers!

Flexible work from home options available.