Customer Service Representative (Part Time)

A Career With a Heart and a Future. If you like helping people, want to feel supported in your work, and are looking to build a meaningful, work-from-home career — this could be the perfect opportunity for you.

Every day, people call the AlgaeCal helpline after receiving devastating news about their bone health. They’re scared. Confused. Sometimes even in tears. But after speaking with you, they’ll feel hopeful, empowered, and supported.

This is not your typical customer service role. Far from it! At AlgaeCal, we call our team Bone Health Consultants — because that’s what they become. You’ll receive extensive, hands-on training to guide each person with accuracy, care, and compassion. It’s a serious responsibility. And for the right person, it’s also an incredibly fulfilling path.

This is a part-time, work-from-home role requiring a minimum of 20 hours per week, worked Monday through Friday. We’re looking for someone who values consistency and can commit to a stable weekday schedule that stays the same week to week. There’s no weekend work, and your hours will fall within standard business hours (PST), typically between late morning and mid-afternoon (for example, between 9:00am and 5:00pm PST).

After a period of initial training, your weekly hours will be grouped into a set schedule that works for both you and the team. This might look like 4–5 hours per day across five weekdays, or longer shifts across three or four weekdays.

You’ll need a quiet, distraction-free environment, strong communication skills, and the ability to stay fully present on every call. We’re not looking for someone to “get through the day” — we’re looking for someone ready to grow into a role that truly matters.

If that sounds like you, we’d love to hear from you. Because for the right person, the sky’s the limit.

This opportunity is tailor-made for you if:

You’re highly motivated to work at home. You’ve got a solid customer service background. You are passionate about natural health. You’re organized. You’re humble. You love to support and inspire others. You don’t just accept feedback – you WANT feedback, because you’re hungry to be better than you were yesterday.

So if you want to work with some of the nicest people you’ll ever meet. And you want to feel good about making a difference in the world –– all while learning about natural health and working in a well organized and supportive workplace –– send us your resume. And BTW… some of our senior executives started out in this role –– so if you’ve got the talent, there’s no telling where this job might take you :)

You’ll also enjoy the following benefits:

• $26 per hour with the opportunity to increase rapidly as training targets are met.
• A top-notch Mac computer. We want you to have the best tools.
• Supported professional development and continued learning through training and coaching.

And above all, you’ll join a team that you’ll never want to leave. Culture is everything to us. Yes, we work extremely hard to change as many people’s lives as possible. But we know how to have fun and reward ourselves too.

Ready to apply?

If this sounds like a position for you, please respond to this advertisement with your resume and cover letter. This is an essential part of your application. We need to make sure you’re a good fit for our happy team - that’s why we’ll be paying close attention to your carefully written cover letter.

Applications submitted without a resume and cover letter will be unsuccessful.

Please, read carefully:

1. Write a cover letter addressing:

1. Why you're the best Customer Service Representative for this role. Give quantifiable examples of related achievements.

2. Describe why you fit perfectly with our values. Read them here: http://shorturl.at/lptFT

3. What's the toughest challenge you’ve ever overcome in your life? How did you overcome it?

4. What do you do for fun?

5. Explain what you’re doing now for a job:

6. If you don’t have one, explain why.

7. If you have one, explain why you’re looking elsewhere.

2. Upload your cover letter and resume:

1. Ensure that your cover letter and resume are saved and sent as one file.

Click the “Apply Now” button on this page and upload your (1) cover letter (2) resume.

*Important* AlgaeCal isn’t a boring run-of-the-mill company. So some of the questions in your online application might feel out of the ordinary. These questions are an essential part of your application. We need to make sure you’re a good fit for our happy team - that’s why we’ll be paying close attention to your answers.

For more information about us, please visit our website.