Customer Service Representative (Part-Time)

The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He/she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping and packaging needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean and safe working environment

QUALIFICATIONS

• High school diploma or GED
• Retail/customer service experience
• Good communication and people skills
• Able to cross sell and up sell products and services
• Excellent packing skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift up to 50 lbs
• Able to stand for long periods of time
• Flexible Schedule: Monday-Friday, rotating weekends

'Work Location: One locationWork Remotely No

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Ability to Commute:

• La Crosse, WI 54601 (Required)

Ability to Relocate:

• La Crosse, WI 54601: Relocate before starting work (Required)

Work Location: In person