Customer Service Representative - Part time

• Be part of Auckland's development and make a real impact on your city
• A fast-paced role based in the Centra region of Auckland
• Develop your career with AT!

Te Whiwhinga mahi| The opportunity

Step into a role where every moment pulses with energy and opportunity! As a Customer Service Representative with Auckland Transport, you'll be at the very heart of our city's daily rhythm where you will be guiding, supporting, and empowering Aucklanders as they embark on their journeys. No two days will ever be the same; from helping a family plan their first ferry ride to solving a commuter's challenge with a smile, you'll become a trusted ally and a beacon for our community.

We have a number of exciting opportunities for energetic people who love working with others, embrace challenges, and are eager to make a real difference for our city and its communities. If you're ready to jump in and help create a better Auckland, we want to hear from you!  The opportunities we currently have available in our team are:

• Part-time permanent role

You based at our Service Centres in our North regions, and from time to time, you might have the chance to visit and support our other centres, helping us meet the needs of Aucklanders all across the city.

Nā tāu rourou | What will you bring?

We are looking for people who are eager to learn new things, passionate about supporting the public and community, but most importantly, want to deliver world class customer service:

• Provide excellent customer service while maintaining focus on the customer in a fast-paced environment
• Empathise with and prioritise customers' needs
• Demonstrate interpersonal skills with a diverse customer base
• A positive attitude and willingness to learn
• Great communication skills both verbal and written
• Demonstrate conflict resolution and de-escalation skills
• Is an advocate for ownership and end-to-end support
• Motivate and lead others by example

Ko mātou tēnei | Our Organisation

At Auckland Transporyt (AT), we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. Manaakitanga- We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga- Better, bolder, together.

 In addition, we also offer:

• Investment in your professional development and training
• 25% discount on public transport services across Auckland
• Study assistance
• Health and Wellbeing benefits
• Professional memberships
• AT Connect groups such as Mana ka Māori, Women@AT, and many more!

Tono mai ināianei! | Apply Now!

Come join us in in shaping the future of transport in Auckland - apply today with an updated CV and cover letter.

Ka tiaki mātou i te hunga katoa ka eke waka i Tāmaki Makaurau.

We tiaki all those who use transport in Tāmaki Makaurau.