Customer Service Representative (Pasay)

CUSTOMER SERVICE REPRESENTATIVE (PASAY)

Industry: Logistics / Freight Forwarding
Employment Type: Full-time
Location: Pasay City

JOB SUMMARY

We are looking for a Customer Service Representative to join our logistics and freight forwarding team. The successful candidate will assist clients with their inquiries, provide shipment updates, coordinate with internal teams, and help ensure smooth and timely service.

Fresh graduates are welcome to apply! Training will be provided to help you understand our logistics and freight forwarding processes.

KEY RESPONSIBILITIES

• Answer customer inquiries through phone, email, and other communication channels.
• Provide customers with updates regarding shipments, deliveries, and schedules.
• Coordinate with the Operations and other departments regarding customer requests.
• Monitor shipment status and follow up on delays or other concerns.
• Assist customers with their logistics-related concerns and requests.
• Coordinate with clients, carriers, suppliers, and other service providers when needed.
• Handle customer complaints and concerns professionally.
• Follow up on pending documents and other shipment requirements.
• Maintain accurate customer and shipment records.
• Assist with other customer service and logistics-related tasks as assigned.

QUALIFICATIONS

• Bachelor’s degree in Customs Administration, Management, Business Administration, or any related field.
• Fresh graduates are welcome to apply.
• Experience in customer service or logistics is an advantage but not required.
• Good verbal and written communication skills.
• Customer-oriented and professional when dealing with clients.
• Good coordination and follow-up skills.
• Organized and detail-oriented.
• Basic knowledge of Microsoft Office, particularly Word and Excel.
• Can work independently and as part of a team.
• Willing to work in a fast-paced environment and meet deadlines.

PREFERRED SKILLS

Customer Service | Communication | Client Coordination | Follow-up | Adaptability | Microsoft Office | Organization | Attention to Detail

Pay: Php18,000.00 - Php20,000.00 per month

Benefits:

• Additional leave
• Health insurance
• Pay raise

Work Location: In person