**Prinsco has an opportunity for a motivated Customer Service Representative.**We offer a competitive compensation ($23-$28/hr depending on experience) and benefits package that includes dental, vision, 100% paid life insurance and short term disability, HSA or FSA, and two medical plan options. In addition, we offer a 401k that is matched up to 5% deferred and 100% vested immediately upon participation.

This is a great opportunity to learn and grow in a safe manufacturing environment, including:

• Provide exceptional customer service in the accurate fulfillment of orders, including supporting the dispatch function.
• Establish working relationships with sales to better understand customer needs, their unique product terminology and pricing.
• Handle all customer concerns and questions, providing resolutions and follow-up as needed.

Cultural Expectations:

• Demonstrate commitment to high personal & professional ethical standards
• Live out Prinsco values through hard work, relationships and integrity
• Be consistent with our mission; “To care. To contribute. To solve”

We require the following qualifications:

• High school diploma or GED required with a minimum of six months customer service or dispatch experience.
• Highly organized and detail-oriented individual with the ability to solve practical problems in situations where only limited standardization exists.
• Exceptional influencing skills with the ability to communicate well verbally and in writing.
• Proficient with MS Office products and IQMS preferred.
• Maintain confidentiality, exercising discretion when conveying and communicating with customers, employees, manager and corporate HR.

DISCLAIMER: This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Qualifications

• High School Diploma or GED required with a minimum of six months of customer service experience preferred.
• Strong influencing and interpersonal skills with the ability to provide exceptional customer service on a consistent and daily basis and effectively present information one-on-one or in small groups to customers, clients, and other team members of the organization.
• Proficient computer skills, including MS Office and MS D365.
• Strong written skills with the ability to read, comprehend, and write simple instructions, correspondence, and memos.
• Highly organized and detail-oriented with the ability to analyze data/facts/drawings to support valid conclusions and to solve practical problems or deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to work with mathematical concepts and statistical analysis.
• Demonstrated ability to collaborate across functions with teams and individuals.

Universal Expectations

• Demonstrate commitment to high personal & professional ethical standards.
• Live out Prinsco values through hard work, relationships, humble confidence, and integrity.
• Be consistent with our mission: To care. To contribute. To solve.
• Build and maintain open, honest working relationships with others, set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Work safely in all tasks, with all required tools and equipment.
• Maintain good housekeeping, including a clean, organized, and safe work area.
• Wear all required PPE, complying with all safety regulations and procedures.