Customer Service Representative (Permanent Work From Home)

• Outbound calls for surveys, lead generation, event invitation and/or sales
• Inbound calls to resolve customer queries or close lead/sales
• Data entry to update customer relationship management (CRM) software
• Respond to emails
• Create reports using Microsoft Office and Google Drive
• Meet service level agreements set forth
• Perform other duties as assigned

Qualifications:

• Excellent English communication skills
• Typing Speed: at least 40WPM
• Ability to work under pressure
• Ability to multitask, prioritize and manage time efficiently
• Customer orientation and ability to adapt and respond to different types of personalities
• Intelligent
• No BPO experience required; fresh graduates are welcome to apply

So, why join us?

• Permanent work-from-home
• Full Time and Long Term Employment
• Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract)
• Salary will be based on: Skills, Attitude, Performance, Attendance
• Opportunity for regularization and promotion
• US and Canadian clients
• Shift: Graveyard Monday to Friday
• Scholarship program duration: 5 to 8 days

Option to choose between Probationary and Freelance Set up

• Probationary: Up to 15,000 + 10% night differential
• Freelance: Up to 17,600 + 10% night differential