Customer Service Representative - Plumbing Dispatch

Are you a go-getter with positive energy who thrives in a fast-paced environment?
Do you want to build a long-term career in a company that values growth, hustle, and team spirit? If so, we want you on our team!

As a Customer Service Representative/Plumbing Dispatcher you are responsible for providing administrative support to the leaders and managers of the Service Plumbing Department. General office duties include administrative and clerical tasks including answering phone calls, draft billing invoices, helping customers set up services and dispatching technicians while adhering to Andgar company policies and standards. Actual duties may include some or all duties listed below.

PLEASE NOTE: This role is located in Ferndale, Washington. This is NOT a remote position.

Pay, Incentives, and Benefits:

• Starting Salary Range: $24-32/hour DOE.
• Competitive Medical, Dental, and Life Insurance benefits
• Health Savings account, Vision, Short and Long-Term Disability
• Critical Illness and Accident benefits
• Employee Assistance Program and Counselor on staff
• 401K (with company match)
• Accrued PTO
• 6 Paid Holidays
• Flexibility to attend family functions, sports games, recitals, etc.
• Education Reimbursement Program
• Employee Discount Program
• Referral bonus program & Safety Recognition Program

Essential Job Functions:

• Sets up new customers in computer system and maintains service plumbing files
• Receives and schedules the majority of incoming service plumbing calls
• Handle Warranty paperwork by submitting and tracking appropriately, send in and track parts with distributors.
• Reviews technicians debriefs for plumbing leads as well as follows up with the customer to schedule service as needed
• Assists with scheduling plumbing department vehicle maintenance
• Tracks all parts orders and communicates delivery schedule
• Submits invoices to customers as needed
• Track all open/unbilled jobs
• Collect down payments on installation jobs
• Reviews all invoices for accuracy, reconciles with technician timecard, and submits to AR
• Assists HVAC CSR/Dispatch as needed
• Seeks assistance as needed and asks questions in a timely manner and to appropriate staff.
• Additional duties as assigned

Knowledge, Skills & Abilities:

• Strong Customer Service skills; consistently professional and courteous to both internal staff and external customers.
• Able to meet deadlines while juggling multiple projects
• Ability to follow instructions with a high level of self-direction and time-management
• Outstanding communication skills, both written and verbal
• Attention to detail in a fast-paced environment
• Must be computer literate and familiar with MS Office suite (Word, Excel, Outlook)

Education & Experience:

• High School Diploma or GED
• 2+ year previous office experience preferred
• Possess current Driver’s License and acceptable driving record

What We’re Looking For:

• Positive energy and a “can-do” attitude – you're the kind of person people love to work with
• A self-starter who takes initiative and doesn’t wait to be told what to do
• Strong multitasking and time-management skills
• Excellent phone etiquette and communication abilities, prior experience with Microsoft Teams and Outlook
• Comfortable working in a high-volume, fast-paced office setting
• Ability to recall information quickly and adapt to changing priorities
• Prior experience in plumbing industry is a plus
• Familiarity with dispatching, service software, and parts ordering is a bonus

Education & Experience:

• High School Diploma or GED
• 2+ year(s) previous administrative experience preferred
• Ability to acquire and maintain First Aid certificate
• Possess a valid Driver's License and acceptable driving record

Why Join Us?

• Career advancement opportunities – we believe in promoting from within
• Supportive and team-oriented work environment
• Comprehensive training provided
• Competitive pay and benefits
• Be part of a company that values your input, drive, and ambition

All candidates are required to compete and application and submit a resume to be considered.

Drug Free Workplace.

Andgar desires to provide a drug-free, healthful, and safe workplace. This is a safety sensitive position for which impairment while working presents a substantial risk of death, therefore a successful applicant will be subject to pre-employment drug testing including cannabis in accordance with RCW 49.44.240

Equal Employment Opportunity Statement

Andgar Mechanical is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

Andgar is a proud member of YesVets.