Customer Service Representative Port Hedland

Port Hedland | Full-Time/casual Position | Immediate Start

Budget Chalkwest Port Hedland

Join Budget Chalkwest – An Aboriginal-Owned Independent Budget Franchisee

Budget Chalkwest is proud to be the first Aboriginal-owned Budget Rent a Car franchisee within the Avis Budget Group. With over 25 years of local history and a fleet of more than 1,300 vehicles across Western Australia, we are a fast-growing organisation focused on delivering exceptional customer experiences while creating meaningful employment, training, and leadership opportunities for Aboriginal people.

We are currently expanding our Head Office in Belmont and are seeking a motivated, professional Customer Service Representative (Front of House / Reception) to be the welcoming face of our business.

In line with Section 51 of the Equal Opportunity Act 1984 (WA), Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

About the Role

As the first point of contact at our Head Office reception, you will represent the Budget Chalkwest brand in every customer interaction. You will be responsible for delivering a professional, friendly, and efficient experience while supporting day-to-day rental operations.

This is a fast-paced, customer-facing role where no two days are the same, and where your contribution directly supports the success of the business.

Key Responsibilities

• Act as the front-of-house representative at Budget Chalkwest Head Office
• Assist customers with vehicle rentals including bookings, pick-ups, and returns
• Provide accurate information on rental options, pricing, and insurance products
• Process rental agreements, payments, and maintain accurate records
• Handle customer enquiries via phone, email, and in person in a professional manner
• Resolve issues quickly with a solution-focused mindset
• Support general office administration including data entry, filing, and stock control
• Collaborate with fleet, reservations, and maintenance teams to ensure smooth operations

About You

• Strong customer service skills with a friendly, professional approach
• Confident communicator who can adapt to different customers and situations
• Comfortable working in a busy front desk / reception environment
• Team-oriented with a strong work ethic and positive attitude
• Experience with Microsoft Office (Word, Excel, Outlook)
• C Class Driver’s Licence (preferred)

Why Join Budget Chalkwest?

• Be part of the Head Office of Budget Chalkwest, a growing and dynamic organisation
• Join a high-growth company with strong career development pathways
• Competitive pay with sales incentives and performance-based rewards
• Genuine opportunities for long-term career progression
• Supportive, inclusive, and close-knit team culture
• Access to mental health and wellbeing support services
• Access to work-related medical care and support programs
• Work with a trusted global brand backed by over 25 years of local experience
• Play a key role in an organisation committed to Aboriginal employment, training, and leadership

We are an equal opportunity employer and strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people from diverse cultural backgrounds.