Customer Service Representative / Print Estimator

We're a busy, fast-paced print franchise looking for a dependable, detail-oriented, and motivated Customer Service Representative / Print Estimator to join our team!

We're a small shop with a hands-on, team-oriented environment. While everyone has their primary responsibilities, we all pitch in wherever needed to keep things running smoothly.

In this role, you'll be the primary point of contact for customers and responsible for managing orders from the initial inquiry and estimate through production, completion, and invoicing. You'll also assist with printing and finishing when needed.

No printing experience? No problem! We're willing to train the right person. If you're organized, comfortable working with customers, quick to learn, and enjoy staying busy, we'd love to hear from you.

Key Responsibilities

Customer Service & Estimating

• Respond to customer inquiries by phone, email, and in person.
• Gather project details and prepare accurate, timely estimates.
• Help customers understand printing options, pricing, and turnaround times.
• Follow up on quotes and convert approved estimates into orders.
• Provide professional, friendly customer service while managing multiple requests.

Order Management & Coordination

• Enter and manage orders using Flex, our print shop management system.
• Coordinate jobs with our in-house production team and outside vendors.
• Track orders from start to finish, ensuring deadlines and customer expectations are met.
• Communicate order updates and notify customers when jobs are ready.
• Coordinate pickups and schedule deliveries.
• Organize customer artwork files and maintain accurate job records.
• Prepare and send invoices upon job completion.
• Process customer payments, including cash and credit card transactions.
• Help maintain a clean, organized, and efficient workspace.

Qualifications

What We're Looking For

• At least 1 year of experience in customer service, administration, office support, or a similar role.
• Strong attention to detail and accuracy, especially when preparing quotes and processing orders.
• Excellent communication skills, both written and verbal.
• Ability to multitask, prioritize responsibilities, and stay organized in a busy environment.
• Comfortable communicating with customers by phone, email, and in person.
• Basic computer proficiency and the ability to learn new software quickly.
• Dependable, punctual, and able to work independently.
• A positive attitude, strong work ethic, and willingness to help wherever needed.
• Comfortable handling customer payments and transactions.
• Willingness to learn and assist with hands-on production tasks.

Preferred but Not Required

• Experience with estimating, quoting, invoicing, or order management.
• Previous experience in printing, production, or a similar industry.
• Familiarity with Microsoft Office or other office software.
• Basic knowledge of graphic design or print-ready artwork.

What It's Like Working Here

We're a small, busy print shop where teamwork, communication, and reliability matter.

Everyone has their own responsibilities, but we're not a workplace where someone says, "That's not my job." We work together to get orders completed accurately and on time.

Some days you'll spend most of your time preparing quotes, processing orders, and communicating with customers. Other days, you may need to step into production to help finish a project or meet a deadline.

The ideal candidate is someone who:

• Takes initiative and doesn't need constant supervision.
• Can stay focused and organized when things get busy.
• Pays attention to details and takes pride in doing things correctly.
• Is comfortable switching between tasks throughout the day.
• Enjoys helping customers and working as part of a small team.
• Is willing to learn new skills and take on new responsibilities.

Why Join Our Team?

• Learn valuable skills in the printing and production industry.
• Gain hands-on experience with a variety of printing equipment and projects.
• Enjoy a work environment where each team member makes a meaningful contribution.
• Work with a small team where your efforts are noticed and appreciated.
• Experience variety in your daily work rather than doing the same task all day.

Print industry experience is not required. We're happy to train someone with the right attitude, attention to detail, and willingness to learn.

If you're dependable, organized, enjoy working with people, and want to be part of a hardworking team, we'd love to hear from you!

Apply today to join Minuteman Press Austin Downtown!

Pay: From $18.50 per hour

Expected hours: 40.0 per week

Work Location: In person