Customer Service Representative - Printing & Packaging

Who We Are

At BA Folding Cartons we create packaging with standout power. With a combination of skill, experience and innovative design, the BA team can create tailor-made solutions for each client’s specific packaging needs. With our combined team of over 130 in Ontario, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses.

Further information is available at www.bafoldingcartons.com

SUMMARY

An opportunity to ensure the end-to-end delivery of our clients’ packaging needs, on time and on budget, while meeting corporate and client expectations

The Customer Service Representative is responsible for coordinating with our sales and production teams to ensure client orders are processed and delivered on time.

KEY DUTIES & RESPONSIBILITIES

Project Coordination

Coordinating the process flow for client orders, including:

• Receiving and entering incoming client orders
• Establishing and communicating product pricing estimates to our clients
• Ensuring all product art is approved
• Scheduling shipment to client, creating Bills of Lading and other paperwork associated with shipping
• Maintain client information, any necessary specific client requirements within the Epicor/AVP system
• Monitor inventory levels for client
• Assist with purchasing and creating PO’s
• Perform other duties as designated

Client Relationship Management

• Develops and maintains effective relationships with clients and account managers
• Responsible for resolving issues, managing client expectations, and ensuring client satisfaction

KNOWLEDGE & SKILLS

• Well organized and highly efficient working in a dynamic environment
• Ability to work well across teams
• Ability to influence and persuade others to ensure timely product delivery
• Ability to communicate effectively with others for the purpose of providing feedback, conveying information, data exchange, clarification and follow up
• Computer proficiency in MS Office applications in particular –MS Excel, MS Outlook, along with ability to quickly learn new applications
• Knowledge of AVP/Epicor is a plus
• Packaging industry experience is preferred but not essential

Job Types: Permanent, Full-time

Pay: From $60,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person