Customer Service Representative (Project-Based)

Duties and Responsibilities:

• Performing POD validation and related tasks
• Assist in maintaining trackers
• Processing order validation requests from customer support team or other departments and other related tasks
• Assist in gathering data for escalation review
• Conduct basic investigation through internal systems to assist in resolving customer issues
• Escalate complex, urgent, critical issues that require other department's help to relevant teams
• Reach out to customers to provide updates regarding complaints follow - ups, and or validation, or gather additional information as needed
• Follow communication procedures, guidelines and policies
• Provide accurate, valid and complete information by using the right methods/tools
• Other tasks may be assigned by the Assistant Team Lead, Team Lead, Customer Support Manager and Head of Customer Service.

Qualifications:

• Skills in using ticketing systems is a plus
• Familiar with using MS Excel, PPT or equivalent Google programs (GSlides, GSheets) but not required
• Strong phone contact handling skills and active listening
• Can generate creative solutions
• Can work well under pressure
• Must be a team-player
• Must be adaptable to change according to business needs
• Willing to work on shifting schedules