Customer Service Representative-PT Portico

Benefits:

• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development

Job Summary:

We are seeking a friendly, detail-oriented, and reliable Customer Service Representative to join our team at Porter’s Cleaners, a professional dry cleaning establishment. This position is responsible for providing excellent customer service, handling garments with care, and ensuring customer satisfaction throughout the garment cleaning process.

Key Responsibilities:

• Greet and assist customers in a courteous and professional manner

• Receive, tag, and log clothing and other items for dry cleaning or laundry service

• Review orders with customers and ensure accurate information is collected

• Answer phone calls and assist with inquiries regarding services, pricing, and order status

• Operate the point-of-sale (POS) system to process payments and issue receipts

• Inspect garments for special care needs, damage, or stains; notate on ticket

• Handle customer complaints or concerns and escalate issues to management as needed

• Maintain a clean and organized front counter area

• Assist with packaging completed orders and notifying customers when orders are ready

• Perform basic opening and closing duties as required

Qualifications:

• Previous experience in customer service or retail is a plus

• Excellent verbal communication and interpersonal skills

• Ability to stand for extended periods and lift up to 25 lbs

• Basic math and computer skills

• Basic knowledge of filing systems

• Strong attention to detail and ability to multitask

• Punctual and dependable work ethic

Work Schedule:

Monday - Saturday/hours of operation
Must be available to work Saturdays or holidays, if needed