Customer Service Representative - Remote

Software Academy is UK based company that teaches coding and digital skills to children aged 6 to 16. We are the only academy in the UK approved by the NCFE to issue accredited qualifications to children. Our team is fully remote, and we are growing.

We are looking for a Customer Service Representative based in South Africa to speak with UK parents about our courses.

What you will be doing

• Answering calls, emails and messages from parents
• Helping with questions about lessons, schedules, accounts and payments
• Booking and rescheduling lessons
• Keeping our records accurate and up to date
• Following up with parents so nothing gets missed
• General administrative support across the academy

No cold calling. Every parent you speak to has come to us directly.

What we are looking for

• Excellent spoken and written English, clear and professional on the phone
• Previous customer service, call centre or administrative experience
• Comfortable working independently in a remote, target driven environment
• Confident with computers and quick to pick up new systems
• Patient, warm and genuinely helpful, as you will be speaking with parents about their children

Desirable but not essential

Any of the following would be a real advantage, as it helps you speak confidently with parents about what their children are learning:

• An interest in or knowledge of coding, programming or technology
• Familiarity with Python, Scratch, JavaScript or HTML
• Experience or interest in game design, web design, AI, robotics or app development
• A background in education, tutoring, schools or working with children
• Experience working with UK or international customers
• Experience using a CRM, Zoom or online booking systems

You do not need to be a coder for this role. We will train you on everything you need to know about our courses.

The practical details

• Fully remote, working from home in South Africa
• 37.5 hours per week over five days, on UK time
• One of your working days will fall on a weekend
• Paid annual leave, paid public holidays, paid sick leave and UIF
• Permanent contract through our South African employer of record partner

You will need

• A reliable laptop or computer, headset and webcam
• A stable high speed internet connection
• A backup plan for power or internet outages
• A quiet, private space to work from

How to apply

Due to high number of applicants, we only consider candidates who apply directly on our website:

https://www.softwareacademy.co.uk/admin-career/

Work Location: Remote