Contractor Whale

About Lumenary Pro
This position is with Lumenary Pro - Recruitment is being managed by Contractor Whale on their behalf.
Lumenary Pro designs and installs premium permanent architectural lighting systems that disappear into a home’s roofline by day and light up any way you want after dark. Our systems are app-controlled, UL-certified, and used for everyday curb appeal, holidays, security, and special events. We’re one of the fastest-growing permanent lighting companies in the U.S. with installations in 40+ states.
We’re looking for a proactive Customer Service Representative to own our customer experience and help shape how we support homeowners and leads.
What You’ll Do
<ul>
<li>Manage all daily inbound customer inquiries across Meta (Facebook &amp; Instagram)</li>
<li>Handle Google Local Services Ads (LSA) calls and respond promptly to Google reviews</li>
<li>Use GoHighLevel (GHL) as our CRM to track conversations, update records, and keep the pipeline organized</li>
<li>Respond to customer questions about our permanent lighting systems, installation process, pricing, and scheduling</li>
<li>Proactively nudge interested leads toward booking a virtual estimate when they show interest in our services</li>
<li>Take ownership of the customer service function — identify gaps, suggest improvements, and help build processes as we grow</li>
<li>Work directly with the owner and our operations person in the beginning to learn the business to improve practices</li>
<li>Maintain a high standard of communication that is clear, confident, and helpful</li>
</ul>
What We’re Looking For
<ul>
<li>Previous customer service and/or sales experience (required)</li>
<li>Strong written and verbal communication skills</li>
<li>Confident communicator who is proactive rather than reactive</li>
<li>Comfortable using a CRM (experience with GoHighLevel is a plus, but not required)</li>
<li>Ability to handle phone calls, messaging platforms, and review responses professionally</li>
<li>Self-motivated and able to take initiative with light guidance</li>
<li>Reliable and organized — you’ll be trusted with the customer experience</li>
</ul>
Details
<ul>
<li>Pay: $20–$25/hour (based on experience)</li>
<li>Hours: 40 hours per week, full-time</li>
<li>Work location: Fully remote (anywhere in the U.S.)</li>
<li>Time zone: Flexible</li>
<li>Benefits: None</li>
<li>Reports to: Owner (initially) and Operations</li>
</ul>
This is a great opportunity for someone who wants real ownership of a customer-facing role in a growing company and is comfortable shaping processes rather than just following them.
Pay: $20.00 - $25.00 per hour
Expected hours: 40.0 per week
Benefits:
<ul>
<li>Flexible schedule</li>
<li>Work from home</li>
</ul>
Work Location: Remote

Customer Service Representative (Remote) – Permanent Lighting Company

Customer Service Representative (Remote) – Permanent Lighting Company

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