Customer Service Representative (Sales)

🌟 We're Hiring: Customer Service Representative (Sales)! 🌟

Position Summary

The Customer Care Representative is a customer-obsessed professional who supports the Program by retaining and renewing customer contracts, resolving concerns, and educating customers so they can make informed decisions about their energy. This role plays a direct part in driving customer retention and satisfaction through every interaction.

Key Responsibilities

• Deliver a customer-obsessed experience, making customer satisfaction the top priority in every interaction.

• Negotiate with customers to renew contracts and retain business.

• Continuously improving customer relations and retention through effective problem-solving and pricing options.

• Convert an assigned percentage of calls into sales and enrollments into plan changes.

• Identify customer needs, clarify information, research issues, and provide effective solutions.

• Explain procedures, answer questions, and provide accurate information to customers.

• Resolve customer issues the same day, and no later than within 24 hours.

• Listen carefully to fully understand each customer's question or concern.

• Follow through on commitments and deliver on what you say you will do.

• Show empathy and respect in every customer interaction.

• Educate customers so they can make informed decisions about their energy.

Requirements

• Minimum of six (6) months of call center customer service experience.

• High school diploma or equivalent required.

• Experience in customer retention or sales.

• Ability to de-escalate customers in an emotional or irate state, remaining calm and professional under pressure.

• Experience reviewing accounts using a Customer Relationship Management (CRM) system.

• Excellent verbal and written communication skills.

• Strong probing-question and problem-resolution skills.

• Ability to follow instructions for specific customer-resolution tasks.

• Ability to perform in a high-pressure environment while maintaining a positive customer interaction.

• Intermediate proficiency with PC navigation while delivering excellent customer service.

• Ability to read, write, speak, and understand English at a business level.

• Background in the energy industry preferred.

• Flexibility to work a variety of shifts, including weekends, overnights, holidays, or extra shifts as needed to meet

business demands.

If you're ready to kickstart your career and make an impact, apply now! 🚀