Customer Service Representative / Sales Representative

About the role

We are seeking a dedicated and enthusiastic Customer Service Representative / Sales Representative to join the dynamic team at IAN Smart Energy Corp. This full-time position is based in Quezon City, Metro Manila, and offers an exciting opportunity to make a meaningful impact in the renewable energy sector. As a Customer Service Representative / Sales Representative, you will be the critical bridge between our company and our valued customers, combining customer support excellence with proactive sales development to drive business growth and customer satisfaction.

Key responsibilities

• Handle inbound and outbound customer enquiries via telephone, email, and other communication channels with professionalism and efficiency
• Identify and qualify sales opportunities, presenting our energy solutions to prospective customers in a compelling and consultative manner
• Develop and maintain strong customer relationships by providing exceptional service and follow-up support
• Process customer orders, complaints, and requests whilst ensuring accurate documentation and timely resolution
• Present product features, benefits, and pricing to customers, addressing their concerns and objections effectively
• Achieve and exceed individual sales targets and customer satisfaction goals as set by management
• Maintain detailed records of all customer interactions, transactions, and sales activities using company systems
• Collaborate with internal teams including finance, operations, and technical support to ensure seamless customer experiences
• Stay updated on product knowledge and market developments within the renewable energy industry
• Contribute to team initiatives and support colleagues to achieve departmental objectives

What we're looking for

• High school diploma or equivalent; a diploma or degree in business, sales, or related field is advantageous
• Proven experience in customer service or sales roles, preferably in energy, utilities, or a related industry
• Excellent communication skills with the ability to articulate ideas clearly and persuasively to diverse audiences
• Strong listening and problem-solving abilities with a customer-centric approach
• Demonstrated ability to meet and exceed sales targets whilst maintaining high service standards
• Proficiency with computer systems, CRM software, and MS Office applications
• Ability to multitask effectively and manage time efficiently in a fast-paced environment
• Professional demeanour, reliability, and a positive attitude towards customer interactions
• Willingness to learn and adapt to industry changes and company processes
• Knowledge of renewable energy solutions or environmental sustainability is desirable but not essential