Customer Service Representative – Scheduler (Permanent Remote/WFH)

Want a permanent remote role where your skills bring structure to busy teams, and your work truly helps people?

At ClearDesk, you'll get the flexibility to work from home, the stability of long-term placement, and the chance to be part of something that actually matters.

Our Story Starts with People Like You

The two founders, best friends, were running businesses that needed great talent fast. So, they started building remote teams across countries like the Philippines, Colombia, and India. Not only did it work, it thrived. They realized that talent isn't limited by geography. With today's technology and high-speed internet, we're able to build high-performing global teams that support businesses across the U.S. So ClearDesk was born.

Today, ClearDesk helps U.S. businesses grow by building world-class remote teams. We don't just connect talent; we manage the entire experience, from recruiting to retention. And while we help clients thrive, we also stay deeply committed to helping our remote team members build real, lasting careers that support their lives and their families.

That's Where You Come In

The Role: Customer Service Representative - Scheduler

Imagine being the person who keeps everything running behind the scenes in a busy client operations environment. A shift needs rescheduling? You've already found a replacement. A client or team member calls with a last-minute change? You're already on the line handling it.

You don't just fill gaps—you create order, confidence, and reliability. You become the go-to person for scheduling issues, ensuring both clients and staff have a smooth experience.

As a Scheduler CSR, you'll be assigned to a U.S.-based client, working closely with their operations team. You'll manage schedules, communicate updates, and keep both sides informed, supported, and calm even during busy or unexpected situations.

When things are calm, you'll assist with admin tasks, light data entry, or team support, helping keep operations moving efficiently.

What Your Days Might Look Like:

• Maintain up-to-date staff schedules or appointment calendars
• Respond quickly to cancellations, rescheduling requests, or conflicts
• Answer calls or emails from clients and team members using VoIP and chat tools
• Update records, logs, or internal tracking systems
• Work with the operations team to resolve issues and keep workflow smooth
• Generate reports for leadership or client review
• Assist with light administrative or support tasks

Who We Think Will Thrive in This Role:

• Previous experience in customer service, call center, or BPO roles

• Calm under pressure, highly organized, and a problem-solver

• Comfortable with software systems and remote communication

• Builds strong relationships and becomes a trusted partner for clients and team members

• Self-motivated but also a team player

• Willing to work in U.S. time zone schedule

• Can secure the required technical setup, including:

  • HD webcam (720p minimum)
  • Noise-canceling headset
  • Primary internet ≥ 25 Mbps
  • Backup laptop, internet device, and power source
  • Main computer: Intel Core i5 (or equivalent) + 8 GB RAM
  • Backup computer: Intel Core i3 + 4 GB RAM

Why ClearDesk?

Because we believe work should be meaningful, even from home.

At ClearDesk, you'll work with clients who respect your time and value your skills. You'll join a remote-first team that actually supports you, and you'll know that the work you're doing keeps operations running smoothly and makes a difference.

We don't just want you to do your job. We want you to grow with us, stay with us, and feel proud of the impact you make.

Here's what you can expect from us:

• We pay you fairly and on time
• Prepaid HMO coverage for your peace of mind
• Tools, training, and honest feedback to help you grow
• Recognition and celebration of your wins
• And above all, we actually care

Ready to be part of something that matters?

Apply now and start your journey with ClearDesk!

Important Reminder: ClearDesk does not ask for any fees during the hiring process. Only trust emails from @cleardesk.com or @cleardeskteam.com.

Disclaimer: Candidates may be re-profiled for similar roles depending on qualifications, experience, and current market demand.