Customer Service Representative (Seasonal)

Position: Customer Service Representative

Location: In office located in Fort Lauderdale, FL

Status: Part Time (Possible Full-Time Transition)

Dress code: Business Casual, Casual Fridays

About Us Allied Services Group (ASG) is growing and we are looking for Customer Service/Verification Representatives to join our dynamic team. Allied Services Group provides customer support services to a rapidly growing technology-driven insurance sales organization.

The Opportunity

• Answer incoming calls and assist customers with questions and requests.
• Provide professional and efficient customer service.
• Verify customer information and confirm plan selections.
• Read and document required medical and eligibility-related questions.
• Schedule and process premium payments.
• Accurately document customer interactions in CRM and enrollment systems.
• Facilitate health insurance policy enrollments.
• Follow company and regulatory guidelines.
• Maintain an 85% or higher score on quality and compliance evaluations.

Skills And Experience

• Strong verbal communication and active listening skills
• Strong reading comprehension
• Accurate documentation skills
• Strong problem-solving and organizational skills
• Detail-oriented and reliable
• Comfortable using technology and learning new systems
• Ability to work in a fast-paced environment
• Ability to learn health insurance terminology and processes
• Prior customer service or call center experience preferred

Location & Hours

• Our office is located in Fort Lauderdale, Florida. We are looking for someone that can commute to our Office for scheduled shifts.
• Please note: **During OPEN ENROLLMENT PERIOD (November to January) there may be extended hours and possible weekend shifts.

Compensation Our Customer Service Representative Position position starts at $17.25/hr/weekly. There are plenty of opportunities for advancement during and past your 3 month probationary period.

Benefits

• Competitive Compensation
• Dive into hands-on paid training from our leadership team
• Great Career development opportunities
• Monthly Team Lunches

The Interview Process

Step 1: Phone screen with our HR Team

Step 2: Video Interview

Step 3: In-person interview

Conduct Background Check

Offer