Customer Service Representative SemiTorr Group

SemiTorr Group, Inc. is a leading sales and distribution company for gas and fluid handling systems and components supporting the High Purity, Sanitary and Industrial markets. Our family of products includes process equipment, pumps, tubing, hoses, fittings, valves, filtration and instrumentation.SemiTorr is a Subsidiary of FloWorks USA LP, which is a privately held company located in Houston, Texas. Job InformationThe Customer Service Representative is responsible for overall order and service-related activities. Provides a variety of customer service support duties to customers. Ensures timely and accurate information is provided to customers in a professional manner. Responds to inquiries through phone, mail, email, and/or face-to-face contact with customers. Provides operational management and support at locations to ensure efficient and timely resolutions of customer service issues.Key ResponsibilitiesResponsible for entire order processing which includes assigning, reviewing, approving, and distributing customer order documents to all appropriate departmentsResponds to internal and external inquiries in a timely manner ensuring all requests have been handled and completed dailyResponsible for generating all Inspection Reports and collecting Data Packages from suppliers; confirms it corresponds to the correct product and manufacturer as well as any other special requirements noted on the ordersReviews and approves the complete order packet with 100% accuracySupports repair department technicians as neededMaintains strong working relationships with internal and external customersReport & Resolves customer service issuesTracks and maintains all cases in the companys case management systemResponsible for ensuring timely delivery of material and required documents by providing status updates when necessaryResponsible for MaxRecall scans and filesVarious duties assigned by the supervisorQualifications:High School Diploma or its equivalentGood written and verbal/oral communication skillsProficiency in common business software (e.g., CSI, Microsoft Office, Adobe)Self-driven with a positive attitude and demeanorCustomer service experienceExcellent communication, time management and organizational skillsProfessional telephone etiquetteAbility to work independentlyPhysical DemandsFrequently required to standFrequently required to walkContinually required to sitContinually required to utilize hand and finger dexterityOccasionally balance, bend, stoop, kneel or crawlContinually required to talk or hearContinually utilize visual acuity to read technical information and/or use a keyboardOccasionally required to lift/push/carry items up to 25 poundsOccasionally work near moving mechanical partsOccasionally exposure to outside weather conditionsOccasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)Work EnvironmentThis role operates in a professional office environment 95% of the time and 5% in a warehouse environment. Standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required.The Perks of Working HereFloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include: Medical, Dental & Vision Insurance with multiple plan options Company-paid Life and Disability Insurance 401(k) with company match Health Savings & Flexible Spending Accounts Supplemental coverage (Accident, Critical Illness, Hospital Indemnity) Employee Assistance Program (includes 3 free counseling sessions) Identity Theft Protection at discounted ratesThis information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or un