Customer Service Representative (soft collections; day shift)

Why Join Us?

Play a vital role in recovering outstanding loan repayments and supporting customers in financial difficulty. If you’re confident, detail-oriented, and thrive in a fast-paced environment, this role is for you!

Key Responsibilities

• Manage a portfolio of customer accounts and assess repayment status
• Collect outstanding repayments, fees, and charges
• Provide support to clients in financial hardship
• Handle Arrears inbox, emails, and phone calls
• Respond to queries and disputes quickly and accurately
• Assist Customer Service team and back up senior Collections Officers
• Ensure timely completion of tasks and maintain service standards

What We’re Looking For

• Strong communication and negotiation skills
• Ability to work under pressure and multi-task
• Knowledge of credit assessment practices & consumer credit code
• Excellent analytical and problem-solving skills
• Goal-oriented, proactive, and team player
• Proficient in PC and Microsoft Office tools

🌟 Why Join ColCap?

✅ Industry Leader

Be part of a trusted non-bank lender with a loan portfolio exceeding $20 Billion and a strong presence in the Australian mortgage market.

✅ Career Growth

Unlock opportunities to learn and advance within a dynamic, expanding organization.

✅ Work-Life Balance

Enjoy day shifts and fixed weekends off for a healthy work-life harmony.

✅ Comprehensive Benefits

• HMO coverage with 2 free dependents upon regularization

• Paid Vacation Leave (extra credits starting your 2nd year)

• Sick Leave Credits

• Meal Allowance

• Bereavement Leave

• Birthday Leave

✅ Employee-Centric Culture

• Annual Performance Reviews to recognize your contributions

• Monthly Employee Engagement Activities for a fun and collaborative workplace

• Employee Recognition Awards

• Community Service Programs

• Training Programs

• Leadership Programs

• Cultural Trainings

✅ Stability & Innovation

Join a company backed by strong funding lines and a proven track record in mortgage lending and securities.