Customer Service Representative (Spanish Fluent)

BLS International, one of the world’s largest outsourcing and technology s*ervices specialist for governments and diplomatic missions worldwide, is currently hiring Bilingual- English & Spanish Fluent Submission Officer in Application Center in Washington D.C. The office will specialize in offering services to visa applicants, as well as accepting their visa applications and collecting their biometric enrollment data on behalf of partnering government.*

This is an excellent opportunity for anyone looking to build a career in citizen services. This is a front office Customer Service with high attention to detail and ability to work in a fast-paced environment.

Job Responsibilities:-

• Client facing – answering queries, advising applicants, managing disputes
• Customer Service –attending phone calls/emails
• Collection of visa applications & document scrutiny for visa processing, attestation & legalization services
• Biometrics capture (Photo & Fingerprints)
• Cash collection & POS entry
• Data Entry with 100% Accuracy - complete the application life cycle in system
• Provide applicants with information on all Value-added services
• Admin duties: photocopying/scanning/filing/inventory
• Complete the delivery of passport to applicant via courier or pick-up
• Other duties as assigned

Required Experience & Qualifications: -

• Excellent communication skills in English & Spanish
• Minimum Education: Associates Degree or Bachelors
• Computer savvy with working experience of Microsoft Office
• Hands on experience in updating/creating reports
• High level of attention to detail under stringent timelines
• Flexible with work hours (Day shift only)
• Must be willing to produce background verification check upon hire

Job Type: Full-time

Pay: $20.00 per hour

Work Location: In person