Customer Service Representative (Spanish Speaking)

Work Setup: Remote (Philippines-based)
Experience Level: Entry to Mid (1–2 years)
Timezone Coverage: US business hours (night shift, Philippine time)
Language Requirement: English + Spanish (spoken fluency required)

What the Work Looks Like

Depending on the engagement, Customer Service Representatives on our bench typically work on:

• Providing administrative and order support to an outside sales team serving a global health brand
• Processing orders (retail, wholesale, samples, literature) using Microsoft Dynamics 365 and Mi9
• Handling customer queries across voice, email, chat, and online forms, in English and in Spanish
• Managing returns, credits, and address changes with a high degree of accuracy
• Supporting distributor and commercial account communication
• Maintaining CRM data in Salesforce and Outreach, and running sales and service activity reports
• Assisting with tax certificate validation, account creation, and account setup tasks
• Upselling monthly promotions and supporting customer product education

What We Look For

Must Have

• Availability to work US business hours (night shift in the Philippines)
• Spoken fluency in Spanish, in addition to strong English (this is a hard requirement)
• 1–2 years of experience in customer service or administrative roles
• Hands-on experience with Microsoft Office / Excel, a ticketing tool, ecommerce, and order management
• Excellent English communication and documentation skills, including voice experience
• High attention to detail and the ability to multitask in a fast-paced, remote environment

Strong Advantage

• Experience supporting a health, wellness, or regulated consumer brand
• Hands-on experience with CRM systems and D365 FinOps
• Exposure to Commercetools and Shopify
• Experience upselling or educating customers on product ranges

Nice to Have

• Bachelor's degree
• Ability to support additional languages beyond Spanish and English
• Prior experience in an RPO or shared-services environment

Tools and Platforms We Work With

Experience with any of these is a strong advantage. You do not need all of them.

• Microsoft Dynamics 365
• Mi9
• Salesforce
• Outreach
• Microsoft Excel
• D365 FinOps
• Commercetools
• Shopify
• Ticketing Tools
• Ecommerce Platforms

Why Join Us

• Put your bilingual skills to work on a global health brand serving Spanish-speaking customers
• Clear order-to-service workflows on established platforms, so you can focus on the customer
• Ongoing training and team initiatives to grow your customer experience career
• Stable pipeline of client engagements through an established RPO partner
• Remote, full-time setup for Philippines-based candidates