Customer Service Representative - St. Paul

We’re hiring for a Customer Service Representative in St. Paul to support our clients with auto, home, and other insurance needs. This position offers a mix of in-office collaboration and remote flexibility after training. Prior insurance experience is preferred, but not required. We value strong customer service skills, attention to detail, and a willingness to learn.

Responsibilities

• Assist clients with auto, home, commercial, and farm P&C insurance questions

• Make policy changes, process renewals, and handle cancellations

• Explain coverage, billing, and policy documents in a clear, friendly way

• Issue ID cards, certificates of insurance, and other policy requests

• Work with insurance carriers to resolve client needs

• Keep client information accurate and up to date

• Spot opportunities to help clients with additional coverage and refer them to licensed producers

• Deliver excellent customer service by phone and email

• Assist the Licensed Agent/Producer in operating and growing their business.

Qualifications

• Customer service, administrative, retail, hospitality, banking, mortgage, or call-center experience

• Strong communication and organization skills

• Comfort using computers and learning new systems

• Ability to manage multiple tasks and stay detail-focused

• Active Property & Casualty license or able to obtain within 60 days.

Compensation

• Compensation ranges from $45,000 to $75,000, based on experience and performance

What We Offer

• Health, dental, vision, life, and LTD insurance

• 401(k) with employer match

• Bonus based on performance

• Flexible Schedule

• Paid time off and holidays

• Supportive, collaborative work environment

• Opportunities for growth, training, and leadership in shaping agency operations