Customer Service Representative-Stone

The Customer Service Representative is responsible for servicing our clients by developing and maintaining relationships, processing orders, data entry, order organization. The individual must be self-motivated, able to work under pressure in a fast paced environment.

Duties and Responsibilities

· Builds relationships within internal departments and clients to create mutually-beneficial efforts, attitudes, and procedures.

• Resolves problems/issues while being helpful and sensitive to clients’ needs.
• Answers phones and responds to client requests.
• Liaises with credit department on client releases as needed
• Obtains purchase orders (PO) from client-based systems; verifies PO with order to ensure accuracy, and inputs purchase orders into company based software.
• Maintains and distributes daily schedules for field staff; communicates client requirements.
• Schedules service calls and troubleshoots with field staff concerning services over the phone.
• Prepare and send billing documentation for client orders to accounting department
• Other responsibilities as assigned by supervisor

Qualifications

Education:

• Equivalent education and/or experience combined.

Experience:

• Minimum of one (1) year customer service experience in a fast-paced environment

• Strong knowledge of computer applications, specifically Microsoft Office Suite.

• Experience working in a team environment

• Experience in a fabrication or residential building products industry a plus