Customer Service Representative — Tailor Shop

Job Overview
Join our dynamic team as a Customer Service Representative at our Tailor Shop, where your enthusiasm and dedication will help create exceptional experiences for our clients. In this role, you will serve as the friendly face of the shop, providing top-notch customer support, managing appointments, and ensuring smooth daily operations. Your proactive approach and excellent communication skills will contribute to building lasting relationships with our valued customers. This paid position offers an engaging environment where your organizational talents and office management skills will shine.

Responsibilities

• Greet customers warmly upon arrival and answer all incoming phone calls with professionalism and courtesy
• Manage multi-line phone systems, directing calls efficiently and answering inquiries promptly
• Assist clients with scheduling appointments, fittings, and consultations using office management software
• Handle clerical tasks such as data entry, word processing, proofreading, and maintaining accurate customer records
• Support front desk operations by managing client communication, processing payments, and organizing files
• Coordinate with tailors and staff to ensure timely completion of orders and customer satisfaction
• Maintain a clean and organized office environment while demonstrating excellent phone etiquette and organizational skills

Requirements

• Bilingual abilities are highly preferred to effectively communicate with a diverse clientele
• Proven office management or administrative experience in a retail or service environment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer literacy
• Strong clerical skills including typing, proofreading, and document management
• Excellent customer service skills with a friendly demeanor and professional phone reception techniques
• Experience handling multi-line phone systems and front desk responsibilities
• Demonstrated organizational skills with the ability to prioritize tasks efficiently
• Previous personal assistant or office experience is a plus but not required
• Ability to work well under pressure while maintaining attention to detail and time management

Join us in delivering outstanding service in a vibrant environment where your skills make a real difference! This is a paid opportunity designed for motivated individuals eager to grow their administrative expertise while supporting our clients’ tailoring needs.

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Work Location: In person