Customer Service Representative -Tampa, FL

Title: Customer Service Representative

Department: Operations

Position Status: Full Time

Exempt Status: Non-exempt Hourly

About the Job CDS Logistics is looking to add enthusiastic, highly-organized Customer Service Representative to our team. We are seeking candidates with 2+ years of experience working in customer service role preferable for a logistics or delivery company.

Our team members play a key role in the success of our company; the right candidate will have an opportunity to establish significant relationships not only with external customers, but also internal co-workers to supports the daily operations of our business. CDS advocates an environment where your talents and innovation are recognized and rewarded.

Responsibilities Include, but are not limited to:

• Manage Client specific programs
• Make outbound calls and accept inbound calls for scheduling of deliveries for Tampa
• Follow up on Customer inquiries not immediately resolved
• Maintain a close relationship with the key personnel within client accounts and internal relationships within the company
• Complete Daily Pre-calls
• Assist Drivers with concerns and issues as they arise
• Assist in calling of time frames
• Manage assigned accounts dispatch boards
• Check customer service voicemail at assigned time
• Continued learning of all client accounts within business
• Provide EXCELLENT customer service to all of our customers
• Other duties assigned by supervisor
• Enter and retrieve information using computer systems and applications to update records, obtain information for others and respond to most questions and problems of internal and external clients.
• Coordinate with other department personnel to complete all tasks as assigned

Work Environment

• Office space, open cubical environment
• Ability to work at office work station on computer for a full 8-hour day
• Warehouse facilities
• Loading Docks

Required Qualifications:

• High School diploma or equivalent required.
• 1-3 years Administrative or Customer Service experience in logistics industry

Preferred Qualifications:

• Associate's or Bachelor's degree preferred.
• 3 years of experience in customer service/admin position in logistics industry, ideally last mile.
• Bilingual in English & Spanish