Customer Service Representative - Team Lead

Car Rental Agent – Full-Time & Part-Time Opportunities

Location: 601 1st Avenue North
Hours of Operation:

• Monday to Friday: 7:30 a.m. – 5:30 p.m.
• Saturday: 8:30 a.m. – 1:00 p.m.
• Sunday: 8:30 a.m. – 1:00 p.m.

About the Role

We are looking for enthusiastic and service-driven Car Rental Agents to join our growing team. This role is essential in ensuring a smooth and efficient rental experience for our customers — from vehicle pick-up to return. You will handle customer interactions, rental agreements, and vehicle coordination while maintaining a professional and positive attitude.

If you thrive in a fast-paced environment, enjoy working with people, and have a passion for vehicles, this is an excellent opportunity to develop your career in the car rental industry.

Key Responsibilities

• Greet and assist customers in person, over the phone, and by email in a courteous and professional manner.
• Process rental agreements, extensions, exchanges, and returns accurately using the company’s rental management system.
• Verify customer identification, payment methods, and eligibility requirements in accordance with company policies.
• Review rental terms, insurance options, and fuel policies with customers to ensure understanding before vehicle handover.
• Inspect vehicles before and after each rental, recording mileage, fuel levels, and any existing or new damage.
• Coordinate with service attendants to ensure vehicles are cleaned, fueled, and ready for the next customer.
• Handle customer concerns or billing issues promptly and professionally, escalating complex matters to management when necessary.
• Upsell additional services such as insurance coverage, vehicle upgrades, and accessories to enhance the rental experience.
• Maintain accurate records, perform data entry, and ensure all documentation is completed in compliance with company standards.
• Collaborate with other team members to manage daily fleet logistics and meet branch performance goals.

Qualifications

• Valid driver’s license with a clean driving record (required)
• Strong customer service and communication skills
• Ability to work efficiently under pressure and handle multiple tasks
• High attention to detail and accuracy in completing paperwork and inspections
• Proficient with basic computer systems and data entry
• Previous experience in car rental, automotive services, or customer service is an asset
• Must be reliable, punctual, and available to start immediately

What We Offer

• Competitive hourly wage
• Opportunities for career advancement within the rental and automotive industry
• Supportive, team-oriented environment
• Flexible full-time and part-time schedules

How to Apply

Interested applicants are invited to submit their resume via email, using the subject line “Car Rental Agent Application.” Or apply directly through the indeed portal.

Job Types: Full-time, Part-time, Permanent

Pay: $16.00-$18.00 per hour

Work Location: In person