Customer Service Representative (Tech Support ) Onsite

About Deployed

Deployed is an established BPO firm specialising in workforce solutions. We partner with a range of globally minded businesses, from start-ups to large corporations across a range of industries.

Our expert team of recruiters at Deployed will work closely with you to create a career change that challenges, motivates, and excites you. We take the time to understand your ambitions to ensure an effective job match and place you in a business where you'll perform your best. You'll be supported at every step to ensure success- from job searching and placement to a robust onboarding process to ongoing HR, office, and IT support. Deployed is committed to offering you holistic support at every step to ensure you succeed, have the best work experience and a rewarding career.

What You'll Do in the Role

After sales support

• Set up new customer accounts in the Admin portal
• Input orders into Admin portal
• Communicate Delivery plans to customers
• Enter vehicle information into Admin portal
• Load NZTA vehicle data into system
• Configure new account to match customers business and requirements.
• Setup new users for customer
• Assist new customer by loading addresses, products and other masterfile information
• Ensure communication channels are kept open and all stakeholders are kept in the loop at all times.

Customer Relations

• Answering customer queries and/or passing on to relevant person
• Load and manage customer tickets in Jira
• Troubleshooting customer queries to help identify potential solutions
• Providing a high level of customer service to all new and existing customers
• Endeavour to understand customer’s business and match feature sets to needs

Training

• Assist remote customer training in the use of TrackIt software and hardware
• Provide and improve guides

Installation

• Manage installation schedule for hardware
• Liaise with customer and installer(s) to ensure satisfactory installation
• Ensure customers are aware at all times of timeframes for installation

Road User Charges (RUC)

• Assist customers with NZTA sign up process
• Set up customers in RUC system and load RUC history
• Monitor RUC handling for major customer accounts

Administration

• Ensuring accurate client information is in the system in a timely manner
• Following up on all queries and emails within agreed timeframes

EODDATA Responsibilities

• Respond promptly and professionally to customer inquiries via email.
• Troubleshoot and resolve user issues related to data access, subscriptions, downloads, and platform usage.
• Escalate unresolved technical issues to the appropriate team with detailed documentation.
• Assist customers with account setup, password resets, billing inquiries, and subscription modifications.
• Ensure data accuracy and privacy when handling customer information.

Skills and Qualifications

• Atleast 2 year's experience in admin, customer service, and sales support
• High Level of Attention to Detail
• High level of written and oral communication
• Technical understanding
• Technical familiarity/experience is preferred but not required

Why you should join our team!

Leaves entitlement, HMO and life insurance upon hire!

Ready to take on the next challenge? If you’re looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed!

At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.