Customer Service Representative (Technical)

Metalwyze, a growing metal fabrication company based in Newburgh, NY is seeking a full-time employee to fill the position of Customer Service Representative for our OEM Edge Metal division. The applicant will act as the primary contact for our OEM roofing partners, ensuring their orders are handled with care, meeting productivity and production requirements.

QUALIFICATIONS

• Must be able to read and interpret architectural blueprints, shop drawings, and technical specifications.
• Ability to navigate digital MRP/ERP systems (experience with ABIS Adjutant is a plus).
• Experience in the metal fabrication, commercial roofing, or construction industry.
• Detail-oriented mindset to ensure strict adherence to OEM tolerances and quality standards.
• Excellent communication skills to collaborate effectively with both manufacturers, contractors, and our internal production floor.
• Must have a can-do, customer service-first attitude.
• Commitment to the Company's mission and core values.

MAIN JOB TASKS & REQUIREMENTS

• Process fabrication orders for roofing vendors, ensuring adherence to their production drawings, tolerances, and order process.
• Perform quantity take-offs and technical reviews from customer-submitted drawings.
• Input detailed order specifications into ABIS Adjutant, translating customer requirements into accurate shop-floor instructions.
• Communicate with procurement teams regarding design feasibility, material selection, and lead times.
• Collaborate with the Operations Manager to prioritize production schedules for time-sensitive OEM projects.
• Serve as the first line of defense for customer inquiries, resolving issues regarding shipping damages or order discrepancies with a solutions-oriented approach.
• Manage inventory inquiries for specific coil colors and gauges required for custom fabrication.
• Resolve technical discrepancies or design conflicts prior to production to minimize scrap and delays.
• Maintain a deep understanding of MetalWyze’s fabrication capabilities to advise customers on value-engineering opportunities.
• You will be expected to perform other duties as assigned.

BENEFITS

• Paid vacation and holidays
• 401(k) with discretionary employer match
• Benefits: Medical/Dental/Vision/Life Insurance

Wage Range: $28.00 - $35.00 hourly plus additional benefits. In compliance with applicable law, this range is a good faith estimate based on potential employee qualifications, operational needs and other considerations permitted by law.