Customer Service Representative – Technical Support | Pateros

Technical Support Representative (TSR) | Up to ₱27,000 Monthly

Onsite | Full-time | Metro Manila

Start Your Career in Technical Support

Looking for Technical Support Representative jobs in Metro Manila? Sapient is hiring Technical Support Representatives (TSRs) to provide exceptional customer service and technical assistance. If you enjoy troubleshooting technology, solving technical issues, and helping customers, this is an excellent opportunity to build a rewarding career in the BPO industry.

Join our growing team and enjoy competitive pay, paid training, HMO benefits, and exciting opportunities for career growth.

Quick Job Overview

• Position: Technical Support Representative (TSR)
• Salary: Up to ₱27,000 monthly
• Work Setup: Onsite
• Employment Type: Full-time
• Location: Metro Manila
• Schedule: Shifting schedule
• Training: Paid training provided
• Benefits: HMO, paid leave, 13th Month Pay, government-mandated benefits, performance incentives, and career advancement opportunities

What You'll Do

As a Technical Support Representative, you'll assist customers by diagnosing and resolving technical issues related to products, devices, software, internet services, or accounts while delivering outstanding customer service.

Key Responsibilities

• Answer inbound customer calls professionally and courteously.
• Troubleshoot technical issues related to internet services, software, devices, or customer accounts.
• Guide customers through step-by-step troubleshooting procedures.
• Resolve technical concerns efficiently while maintaining a positive customer experience.
• Document customer interactions and technical resolutions accurately using company systems.
• Escalate complex technical issues to higher-level support teams when necessary.
• Educate customers on product features, settings, and best practices.
• Meet quality assurance, productivity, and customer satisfaction standards.

Who Can Apply?

We're looking for candidates who meet the following qualifications:

• High School, Senior High School, or College Graduate
• Open to applicants with at least 1 month of BPO experience or at least 6 months of customer-facing experience in another industry (e.g., cashier, sales associate, receptionist, or similar roles).
• Good English communication skills
• Basic computer knowledge and troubleshooting skills
• Strong analytical and problem-solving abilities
• Customer-focused mindset
• Willing to work onsite
• Willing to work on a shifting schedule, including weekends and holidays if required

Why Join Sapient?Competitive Compensation

• Up to ₱27,000 monthly salary
• Performance incentives
• Night differential
• Overtime pay
• Holiday pay

Great Employee Benefits

• HMO from Day 1
• Paid training
• Paid leave credits
• 13th Month Pay
• Government-mandated benefits
• Employee recognition programs

Career Growth Opportunities

At Sapient, we believe in promoting talent from within. Many of our supervisors, trainers, quality analysts, and team leaders started their careers as Technical Support Representatives. We provide continuous learning, coaching, technical training, and opportunities for career advancement.

What Is It Like Working at Sapient?

You'll work in a collaborative and supportive environment where your technical skills and professional growth are valued. From your first day of training to your long-term career development, our team is committed to helping you succeed in technical support and customer service.

Hiring Process

Getting hired is simple:

• Submit your application.
• Complete the initial screening.
• Take the required assessment (if applicable).
• Attend the interview.
• Receive your job offer.
• Start your paid training.

Frequently Asked QuestionsWhat does a Technical Support Representative do?

A Technical Support Representative (TSR) assists customers by troubleshooting technical issues, answering product and service questions, resolving connectivity or software concerns, and providing step-by-step guidance to ensure customers can effectively use their products or services.

What is a Technical Support Account?

A Technical Support Account provides assistance for customers experiencing issues with products, software, internet services, mobile devices, computers, or other technology-related services. Representatives diagnose problems, provide solutions, and escalate complex issues when necessary.

Do I need call center experience?

Qualifications may vary depending on the account. Applicants with experience in customer service, technical support, IT, retail technology, electronics, or BPO are encouraged to apply.

Is this a voice or non-voice account?

This is primarily a voice account, where you'll provide technical assistance through inbound phone calls. Some accounts may also involve email or chat support.

Is this a work-from-home job?

No. This position requires employees to work onsite in Metro Manila.

What skills are important for this role?

Successful Technical Support Representatives typically have:

• Excellent communication skills
• Technical troubleshooting abilities
• Problem-solving and analytical skills
• Basic computer knowledge
• Customer service skills
• Attention to detail
• Patience and adaptability
• Ability to explain technical concepts in simple terms

What benefits will I receive?

Qualified employees may enjoy:

• Competitive salary
• Performance incentives
• Paid training
• HMO from Day 1
• Paid leave credits
• Government-mandated benefits
• 13th Month Pay
• Career growth opportunities

Explore More Career Opportunities

You may also be interested in:

• Customer Service Representative – Healthcare Account
• Customer Service Representative – Financial Account
• Customer Service Representative – Travel Account
• Customer Service Representative – Telco Account
• Chat Support Representative (Non-Voice)

Apply Today

Ready to start your career in Technical Support?

Apply now for our Technical Support Representative (TSR) opening and become part of Sapient's growing team. We look forward to helping you build a rewarding and successful career in the BPO industry.

Pay: Php19,000.00 - Php27,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Opportunities for promotion
• Paid training
• Pay raise

Work Location: In person