P
Private Advertiser
Customer Service Representative - Telco Account (On-site)
Skills
Customer Support
2 months ago
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Important information
Contract type:
Permanent
Salary:
₱312,000 – ₱360,000 / year
Location:
Metro Manila, Philippines
Work mode:
Onsite
Published on:
13 August 2026
What they need
- Candidate must have Telco background and experience
- Empathetically communicate with customers who may be frustrated, upset, and/or irate about their reason for calling. (90% of customers are dealing with errors. They will most likely be disheartened and impatient when communicating.)
- Verify customers identity, thoroughly and keep private identifying information confidential with caller until verification is complete.
- Provide customer support solutions to client's customers through inbound communication channels.
- Clearly document all transactions in the relevant software systems.
- Maintain a high level of program and product knowledge to provide the best value-based solutions to the customer.
- Navigate through numerous knowledge articles and systems to locate the process for each scenario.
- Multitask – communicate with customer while navigating through multiple systems at once.
- Minimal troubleshooting of products/services.
- Connecting and/or fixing product services
- Support activation services for devices or services as needed.
- Incentive! – While providing the customer with world class support, there will be opportunities to earn commission by upselling or cross-selling products/services.
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