Customer Service Representative - Telco Account | Quick Process

Customer Service Representative – Telco Account

Onsite | ₱19,000–₱31,000/month | Full-time | Davao City

Start or Grow Your Career in Telecommunications

Looking for a customer service job where you can earn competitively, develop in-demand communication and problem-solving skills, and build a long-term career?

This Telco Account Customer Service Representative role in Davao City gives you the opportunity to assist customers with mobile, internet, broadband, billing, account, and service concerns while gaining valuable experience in the telecommunications industry.

Whether you're an experienced customer service professional or applying for your first BPO job, qualified applicants are welcome to apply.

Job Overview

Position: Customer Service Representative – Telco Account

Salary: ₱19,000–₱31,000 per month

Location: Davao City

Work Setup: Onsite

Employment Type: Full-time

Experience: With or without BPO or call center experience are welcome to apply

Compensation and Benefits

• Competitive salary package of ₱19,000–₱31,000 per month
• Performance-based incentives and bonuses
• Paid telco account training
• Upskilling and skills development opportunities
• Career growth and advancement opportunities
• Structured onboarding and training support

About the Role

As a Customer Service Representative for a Telecommunications Account, you will assist customers with questions, requests, and concerns related to their mobile, internet, broadband, and telecommunications services.

You may handle billing inquiries, account updates, service requests, connectivity concerns, plan changes, and other customer needs.

This role is ideal for individuals who enjoy solving problems, communicating with customers, and learning about technology and telecommunications services.

What You Will Do

• Handle customer inquiries through phone, chat, or email
• Assist customers with billing, account, and service-related concerns
• Provide accurate information about telecommunications products and services
• Assist with plan upgrades, changes, and service requests
• Troubleshoot basic connectivity and service-related concerns
• Help customers resolve account and technical issues
• Explain service features, plans, and applicable processes clearly
• Document customer interactions and requests accurately in the system
• Escalate complex technical or account concerns when necessary
• Follow established quality, productivity, and customer service standards
• Work toward customer satisfaction and resolution targets

Qualifications

• High School or Senior High School graduate; college-level applicants and graduates are welcome
• With or without BPO or call center experience are welcome to apply
• Good English communication skills, both verbal and written
• Strong customer service and interpersonal skills
• Good problem-solving and critical-thinking skills
• Basic computer skills and ability to navigate multiple applications
• Comfortable learning telecommunications products, systems, and processes
• Ability to multitask and handle different customer concerns
• Willing to work onsite in Davao City
• Willing to work on shifting schedules, including weekends, nights, and holidays when required

Training and Work Setup

• Onsite position in Davao City
• Paid telco account training
• Structured onboarding and training support
• Shifting schedules may include weekends, evenings, nights, and holidays
• Opportunities to develop customer service, communication, troubleshooting, and problem-solving skills

Why Apply for a Telco Account?

If you're interested in technology, mobile services, internet, or telecommunications, this role gives you an opportunity to turn those interests into valuable professional experience.

For experienced BPO professionals, a telco account can help strengthen customer service, troubleshooting, and technical support skills. For applicants without BPO experience, paid training provides an opportunity to learn the role and develop skills that can be useful across different customer service and support careers.

With a ₱19,000–₱31,000 salary range, paid training, performance incentives, and career growth opportunities, this is an opportunity for applicants looking to start or grow their career in customer service and telecommunications.

Location

Davao City – Onsite

If you're ready to build your customer service career, develop telecommunications skills, and work toward long-term professional growth, apply today.

Pay: Php19,000.00 - Php31,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person