Customer Service Representative (Telco Account) - Paid Leave | HMO Coverage

CUSTOMER SERVICE REPRESENTATIVE – TELCO ACCOUNT | ILOILO CITY

Position: Customer Service Representative

Account: Telco Account

Account Type: Voice

Location: Iloilo City

Work Setup: Onsite

Schedule: Shifting Schedule

Employment Type: Full-Time

Salary Package: Up to ₱30,000

English Requirement: Good English Communication Skills

BPO Experience: Preferred

Educational Requirement: High School / Senior High School Graduate

This Customer Service Representative Iloilo position is based onsite in Iloilo City and follows a shifting schedule.

WHAT YOU'LL DO

As a Customer Service Representative, you'll assist customers through voice interactions while providing accurate information and professional support for their telecommunications-related concerns.

KEY RESPONSIBILITIES

• Handle inbound customer calls professionally.
• Listen to customers and understand their concerns.
• Provide accurate information about telecommunications products and services.
• Assist customers with account and service-related concerns.
• Help resolve basic billing, account, and service issues.
• Process customer requests accurately.
• Document customer interactions in company systems.
• Follow established account policies and procedures.
• Escalate complex concerns to the appropriate team.
• Maintain quality and customer satisfaction standards.
• Meet required productivity and performance targets.

WHO CAN APPLY?

We're looking for applicants who meet the following qualifications:

• At least 18 years old
• High School Graduate under the old curriculum or Senior High School Graduate
• Good English communication and interaction skills
• BPO experience is preferred
• Customer service experience is an advantage
• Basic computer skills
• Strong listening and problem-solving abilities
• Willing to work onsite in Iloilo City
• Willing to work on a shifting schedule
• Willing to work weekends and holidays when required

BPO EXPERIENCE PREFERRED

Previous BPO experience is preferred for this Customer Service Representative position. However, qualified applicants who meet the educational and communication requirements are encouraged to apply.

SALARY AND EMPLOYEE BENEFITS

This Customer Service Representative Iloilo opportunity offers a salary package of up to ₱30,000, along with a range of employee benefits.

COMPETITIVE COMPENSATION

• Salary package of up to ₱30,000
• Bigger basic pay plus skills premium pay
• Monthly performance incentives
• Quarterly appraisals
• Night differential
• Non-taxable meal allowance
• Non-taxable transportation allowance

HEALTH AND WELLNESS BENEFITS

• HMO coverage from Day 1
• HMO coverage for the employee
• Free coverage for up to 3 dependents
• Group Life Insurance
• Onsite clinic
• Free emergency medicine
• Wellness programs

LEAVE BENEFITS

• Up to 30 days paid leave
• Up to 21 days convertible to cash

Terms and conditions apply.

Pay: Php18,000.00 - Php30,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person