Customer Service Representative (Temp to Hire)

Customer Service Representative (Temp to Hire)

007 Credit Agent | Tustin, CA 92780 | Part-time, 90-day temporary | In-office

$23.00 per hour

About this role

007 Credit Agent has worked with consumers on credit repair for over a decade. We are hiring a US-based Customer Service Representative for a part-time, 90-day temporary assignment at our Tustin office, four hours a day, Monday through Friday, with the potential to become a permanent position.

We want to be upfront about how this works. For 90 days you do the full job, with full paid training, and we check in with you at 30 and 60 days so you always know where you stand. At the end of the term, if the fit is right on both sides, we may offer you a permanent role. That offer is not guaranteed, and we would rather tell you that now than later. What it depends on is spelled out below.

The work itself is steady client communication. You are answering questions from people who are already enrolled in a program and want to know where things stand. Some of them are frustrated. Most of them just want a clear answer and someone who follows through. If you are good at both of those things, you will do well here.

What you will do

• Answer inbound calls, emails, and text messages from active clients about their account, program status, and billing
• Return missed calls and close out open items the same business day
• Explain what stage a client's file is in and what documents or information we still need from them
• Log every client interaction in our CRM with enough detail that anyone on the team can pick it up cold
• Coordinate with our servicing and collections teams on files that need attention
• Route complaints, cancellation requests, and anything outside your scope to the correct owner promptly and with complete notes
• Follow our approved call and messaging standards on every client contact, without exception
• Flag patterns you notice. If five clients ask the same question in a week, we want to hear about it

What we are looking for

• Two or more years in customer service, client servicing, call center, or account support
• Clear spoken and written English and a steady phone presence with people who are stressed about money
• Comfortable running a phone queue and a CRM at the same time
• Accurate, disciplined note-taking. In this business, if it is not documented it did not happen
• Dependable attendance. This is an onsite role with set hours, not a hybrid or remote position
• Available four hours a day, Monday through Friday, on a set schedule for a 90-day temporary assignment
• Authorized to work in the United States

Helpful but not required

• Background in credit repair, collections, lending, insurance, or another financial services setting
• Familiarity with credit terms such as tradelines, inquiries, charge-offs, and collections
• Bilingual English and Spanish

How the 90 days work

• Paid training first. You learn our systems, our program, and our compliance standards before you take live calls.
• Check-ins at 30 and 60 days. Direct feedback on what is going well and what to work on, so there are no surprises at the end.
• Review at 90 days. We look at attendance and reliability, the accuracy and completeness of your client notes, how you handle difficult calls, and how well you work with the team. Strong performers may be offered a permanent position.

Compensation and schedule

• $23.00 per hour to start. Pay is reviewed at conversion to a permanent position
• Part-time, 20 hours per week: Monday through Friday, 9:00 AM to 1:00 PM Pacific
• Start date: as soon as possible. The assignment runs 90 days from your first day
• California paid sick leave provided as required by law
• Onsite at 17332 Irvine Blvd, Suite 125, Tustin, CA 92780
• Paid training on our systems, our program, and our compliance standards before you take live calls

How to apply

Apply through Indeed with your resume and answer the screening questions. Strong applicants get a short phone screen, then an in-person interview at our Tustin office. We move quickly and we will tell you where you stand either way.

007 Credit Agent is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Pay: $23.00 per hour

Expected hours: 20.0 per week

Benefits:

• On-the-job training

Application Question(s):

• 1. This is a 90-day temporary position that may become permanent but is not guaranteed to. Are you available for a temporary assignment on those terms?
• 2. Do you have at least two years of experience in customer service, client servicing, or account support?
• 3. Are you able to work onsite in Tustin, CA Monday through Friday, 9:00 AM to 1:00 PM?
• 4. Are you authorized to work in the United States?
• 5. Briefly describe a time a client called upset about their account. What did you do and how did it end?

Work Location: In person