Customer Service Representative - Thai / Cantonese

About the Role

We are looking for customer-focused and multilingual Customer Service Representatives to join our remote team. We are hiring candidates proficient in either Thai or Cantonese, with strong English communication skills.

You’ll assist customers by providing accurate information, resolving concerns, and delivering a professional customer experience through various communication channels.

What You'll Do

• Handle customer inquiries and concerns professionally and efficiently.
• Communicate with customers in Thai or Cantonese, depending on the assigned account.
• Provide support and accurate information while maintaining excellent customer service.
• Troubleshoot and resolve customer concerns or escalate complex issues when necessary.
• Document customer interactions and update records accurately.
• Follow established processes, service standards, and company policies.
• Collaborate with internal teams to ensure timely resolution of customer concerns.

Qualifications

• Proficient in either Thai or Cantonese, with strong English communication skills.
• Customer service or BPO experience is an advantage.
• Fresh graduates and candidates without BPO experience are encouraged to apply, provided they meet the language requirements.
• Strong verbal and written communication skills.
• Customer-focused with good problem-solving abilities.
• Comfortable working independently in a remote environment.
• Must have a reliable internet connection.
• Must be willing to work on a BYOD (Bring Your Own Device) setup.
• Must have a personal computer/laptop that meets the required technical specifications.
• Must be willing to work the required shift schedule.

Compensation

• Thai Language Account: 34,000
• Cantonese Language Account: 50,000 to 85,000

Salary will depend on the language assigned and the candidate's qualifications.

Work Setup

• Work From Home / Remote
• BYOD (Bring Your Own Device)
• Candidates must have their own reliable computer/laptop and stable internet connection.

Why Join Us?

• Work-from-home setup
• Competitive salary based on language proficiency
• Opportunity to work in a multicultural environment
• Career growth and development opportunities

If you are fluent in Thai or Cantonese and are looking for a remote customer service opportunity, we encourage you to apply!