Customer Service Representative (Thai Language Expert)

About the Role
We are seeking a Thai-speaking Team Member to support a global financial services process focused on money transfer and remittance services. The role involves handling customer inquiries, transaction support, and issue resolution for Thai-speaking customers across voice,
chat, and/or case-based channels.

Key Responsibilities

• Handle inbound customer interactions (calls) in Thai and English related to money
  transfer transactions, account issues, and general inquirie
• Accurately document case details, including reason/sub-reason selection, transaction
  descriptions, and reference numbers, per process guidelines
• Investigate and resolve customer issues related to transaction status, delays, fees, and
  disputes
• Escalate complex or sensitive cases (e.g., fraud, compliance concerns) to the
  appropriate team
• Meet quality, productivity, and customer satisfaction (CSAT) targets
• Stay current on process updates, taxonomy changes, and compliance requirements
• Maintain confidentiality and data security standards for customer information
  Required Qualifications
• Fluent Thai speaker with strong English communication skills (verbal)
• Prior experience in customer service, BPO, or financial services (preferred but not
  mandatory)
• Strong attention to detail, especially around documentation and compliance
• Ability to work in a fast-paced, metrics-driven environment
• Flexibility to work rotational shifts, including weekends/holidays if required

Preferred Qualifications

• Experience in remittance, banking, or money transfer services
• Bachelor's degree or equivalent experience.

Key Metrics

• Average Handle Time (AHT)
• Customer Satisfaction (CSAT)
• Quality/Compliance Adherence
• Case Documentation Accuracy

Perks & Benefits

• Cab Facility
• Salary range- Negotiable
• Medical Insurance
• Life Insurance