G
Gear Inc.
Customer Service Representative – Thai Language (Relocation to Noida, India)
Skills
Compliance
2 months ago
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Important information
Contract type:
Permanent
Salary:
THB 600,000 – THB 720,000 / year
Location:
Bangkok, Thailand
Work mode:
Onsite
Published on:
12 August 2026
What they need
Key Responsibilities
- Handle inbound customer interactions (calls) in Thai and English related to money transfer transactions, account issues, and general inquiries
- Accurately document case details, including reason/sub-reason selection, transaction descriptions, and reference numbers, per process guidelines
- Investigate and resolve customer issues related to transaction status, delays, fees, and disputes
- Escalate complex or sensitive cases (e.g., fraud, compliance concerns) to the appropriate team
- Meet quality, productivity, and customer satisfaction (CSAT) targets
- Stay current on process updates, taxonomy changes, and compliance requirements
- Maintain confidentiality and data security standards for customer information
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