Customer Service Representative Trainee - Auburn

Customer Service Representative Traineeship

What you’ll do -

Whilst studying a Certificate IV Business working with Service NSW over 24 months, you’ll have the opportunity to work on:

• Provide and deliver services in a timely, accurate and efficient manner, consistent with Service NSW vision, mission and values

• Undertake administrative work to support the provision of service delivery as required

• Build strong customer relationships by quickly establishing rapport, recognizing diverse customer needs, motivations, and preferences, and adapting your approach to ensure a positive and personalized experience.

• Utilize records, information, and knowledge management systems effectively to support informed decision-making and efficient work practices

• Serve customers effectively by applying a clear understanding of relevant policies and procedures to deliver the right services through the appropriate channels.

• Carry out other duties that are within the limits of trainee skills, competence and ability as required

Aboriginal and Torres Strait Islander people and those living with a disability are strongly encouraged to apply.

What we’re looking for -

• Ability to provide high quality customer service in a fast-paced environment
• Excellent verbal and written communication and interpersonal skills
• Commitment to full term of the traineeship and study requirements
• Intermediate experience using technology (computers/telephones/software packages)
• Strong time management with ability to prioritise duties and multitask
• Confidence to handle challenging situations and resolve enquires in a calm and focused manner
• Flexible and adaptable during times of change to contribute to the team's strategic goals
• Be committed to your formal and ‘on the job’ training
• Have a can-do attitude and be an enthusiastic learner

Must-haves -

• Willingness to undertake and successfully pass a National Police Check

Why Zeal Futures?

We do more than just get you a job. We employ you and back you the whole way – with training, mentoring, guidance, support and real career opportunities. Real income, real skills.

Perks include:

• Nationally recognised training
• Access to coaching, training & support
• Discounts on Health & Wellbeing services
• Counselling and ongoing mentoring
• Opportunities to rotate across employers for further exposure.

About Service NSW

Service NSW is an award-winning NSW government initiative delivering improved one-stop services for government customers. Service NSW has been shaped by our customers - who want easier and more online access to government services and a single point of contact.

Service NSW delivers more than 800 transactions - including driver licences, birth certificates, Seniors Cards and Fair Trading licences through one digital service, one phone number and a network of one-stop shops.

How to apply

• Click “Apply” or visit zealfutures.com.au/vacancies
• Upload your resume and a short cover letter
• We’ll be in touch with next steps if you are successful!

What’s next?

After submitting your online application, you may be invited to complete online testing, interviews, and pre-employment medicals. We’ll also contact your references if you progress through these recruitment stages. Please be sure to check your emails (including your junk folder) and respond to missed phone calls, voicemail messages and text messages.

Questions? Contact Kaitlin Milsom on [0407 962 167](tel:0407 962 167).

Applications close 22nd of October 2026.

Zeal Futures is an equal opportunity employer and proud Diversity Champion. We welcome applicants from all backgrounds – including Aboriginal and Torres Strait Islander peoples, women in trades, mature-age applicants, and people with disabilities or diverse cultural backgrounds. If you require assistance with the recruitment process (for instance, this may be filling out forms, interviews, or completing online tests), please contact your recruitment representative. We are happy to provide any necessary reasonable adjustments or assistance you may need.  Please do not hesitate to ask for any help. We look forward to hearing from you.