Customer Service Representative (Turkish Speaker)

Role Summary

Acts as the primary liaison between 3M and Turkish-speaking customers, managing customer inquiries and supporting the order-to-cash process. Provides high-quality customer service through multiple communication channels while ensuring timely order management and customer satisfaction.

Required Qualifications

·       Fluent in Turkish (spoken and written) and proficient in English.

·       Minimum 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or other customer-facing operational roles.

·       Experience in ERP systems such as Oracle, SAP, Microsoft, Dynamics, or similar ERP platforms.

·       Strong customer service orientation and problem-solving skills.

·       Ability to manage multiple priorities in a fast-paced environment.

·       Strong attention to detail and organization skills.

Candidate Traits for Success

·       Customer-focused with passion for delivering excellent customer service.

·       Strong verbal and written communication In Turkish and English.

·       Collaborative and able to work effectively across global teams.

·       Detail-oriented with excellent organization skills.

·       Adaptable and able to learn new systems and processes quickly.

·       Self-motivated and able to work independently.

·       Strong analytical and problem-solving abilities.

·       Able to handle multiple customer requests while maintaining quality and accuracy.

Individual Responsibilities

·       Serve as a primary point of contact for Turkish speaking customers.

·       Process customer orders and manager the order lifecycle from order entry through delivery.

·       Respond to customer inquiries via phone, email and chat.

·       Resolve order, pricing, shipping, delivery and invoice related concerns.

·       Coordinate with internal stakeholders such as Supply Chain, Logistics, Planning, Finance and Sales to resolve customer issues.

·       Maintain accurate customer records and transaction documentation within ERP systems.

·       Meet established service level agreements (SLAs_, quality standards and customer satisfaction targets.

·       Participate in process improvement initiatives and continuous improvement activities.