Customer Service Representative (Upselling/E-commerce)

Work Setup: Remote (Manila-based, Philippines) with onsite training (3–4 weeks)
Location Requirement: Must be within Metro Manila
Experience Level: Entry to Mid Level (1–2 years)
Shift: Night Shift (Flexible coverage from East Coast to West Coast, 8:00 PM–10:00 PM start)

What the Work Looks Like

Depending on the client engagement, you may be responsible for:

• Providing administrative support to the outside sales team
• Processing retail, wholesale, sample, and literature orders using D365 and Mi9
• Responding to customer inquiries via voice, email, chat, and online forms
• Managing returns, credits, and customer address changes with a high level of accuracy
• Supporting distributor and commercial account communications
• Maintaining CRM records in Salesforce and Outreach
• Running sales and customer service activity reports
• Assisting with tax certificate validation, account creation, and monthly promotional upselling

What We Look For

Must Have

• Available to work night shift hours
• Willing to attend onsite training in Manila, Philippines (3–4 weeks)
• Must be based within Metro Manila
• 1–2 years of experience in customer service or administrative support roles
• Hands-on experience using Microsoft Office (especially Excel), ticketing tools, ecommerce platforms, and order management systems
• Experience with upselling products and promotions
• Excellent English communication and documentation skills with voice support experience
• High attention to detail and accuracy

Strong Advantage

• Bachelor's degree
• Experience with CRM platforms such as D365 FinOps, Commercetools, or Shopify
• Proven ability to multitask in a fast-paced, high-volume customer service environment
• Experience supporting distributor or commercial account communications

Nice to Have

• Exposure to Salesforce or Outreach
• Background in health, wellness, or consumer goods industries
• Experience in the BPO or outsourcing industry
• Willingness to learn new tools and platforms

Tools and Platforms We Work With

Experience with any of the following is a strong advantage. You do not need experience with all of them.

• Microsoft D365
• Mi9
• Salesforce
• Outreach
• Microsoft Excel
• Commercetools
• Shopify
• Ticketing Tools
• Order Management Systems
• Ecommerce Platforms

Why Join Us?

• Opportunity to work with the Customer Experience team of a global health and wellness brand
• Hands-on exposure to enterprise order management, CRM, and ecommerce platforms including D365, Salesforce, Commercetools, and Shopify
• Structured training and career growth within a fast-paced customer service and sales support environment
• Collaborative team culture with clear ownership of customer and distributor relationships
• Full-time remote work setup for Manila-based employees, with onsite training for the first 3–4 weeks
• Night shift schedule supporting global operations